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Keith Clayton
Roseville
Summary
Accomplished Senior Systems Analyst with a proven track record at Exela Technologies, Source HOV, enhancing system efficiency and reducing downtime through expert application integration and change management. Skilled in ITIL framework and disaster recovery planning, I've driven significant improvements in information security and operational strategies, achieving notable client satisfaction and cost savings.
Overview
23
23
years of professional experience
Work History
Senior Systems Analyst
Exela Technologies, Source HOV
08.2002 - Current
- As a team lead I was assigned - Endpoint Manager Administrator (SEP), Citrix Administrator (Legacy primarily), InvGate Administrator, Commvault Administrator, BUE/NBU Administrator (Legacy), Microsoft Generalist Administrator, VMWare Administrator, Systems Builder
- Analyzed business requirements, translating into actionable technical solutions driving business value.
- Directed implementation of new technologies, improving system efficiency and reducing downtime.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Conducted interviews with potential clients to assess system performance needs, budgets and other factors.
- Trained junior personnel in [Area of expertise] during onboarding and through remedial education.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Developed training programs, elevating team skill levels and aligning with organizational objectives.
Installation Engineer
Creative Brekathroughs, Inc.
09.2011 - 08.2012
- Representing Symantec and Veritas, on-site installation engineer for BackupExec and NetBackUp servers and storage
- Streamlined workflow by creating detailed documentation for future installations and troubleshooting procedures.
- Assisted in the development of comprehensive training materials, ensuring new team members quickly gained competency and confidence to execute successful installations.
IT Security Consultant
Creative Breakthroughs, Inc.
09.2008 - 09.2011
- Part of the Security and Information Systems Team at Comerica Bank HQ
- Improved client cybersecurity posture through tailored risk assessments and mitigation strategies.
- Reduced cyber threats by implementing robust security frameworks and incident response plans.
- Achieved cost savings for clients by identifying areas for improvement in existing cybersecurity infrastructure.
- Served as a key point of contact for clients and internal stakeholders, providing expert guidance on all aspects of cybersecurity risk management.
Operations Manager
Creative Breakthroughs Inc.
02.2002 - 08.2008
- Conducted process audits to identify areas for improvement and implemented best practices.
- Conducted market analysis for informed decision-making and resource allocation.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Education
Bachelor of Science - Telecommunications
City & Guilds of London UK
London, UK06-1996
Supervisory And Management
National Examiners Board S & M
Leicester Uk05-1995
Skills
- Application integration
- Functional specifications
- User acceptance testing
- Windows server administration
- Systems analysis
- Capacity planning
- Technical assessment
- ITIL framework
- Change management
- Performance tuning
- Information security
- System analysis
- Disaster recovery planning
New Years Honours Award Queen Elizabeth II 1994 for services to the Royal Air Force
Identified as one of eight overseas individuals to receive the New Years Honours Award for outstanding services to the Royal Air Force detachment located in Sardinia. the award specifically quotes duties outside of working hours promoting the welfare and wellbeing of the families of the 90 personnel supporting the Air Base, allied with the Italians & American (USAFE)
Interests
Timeline
Installation Engineer
Creative Brekathroughs, Inc.
09.2011 - 08.2012
IT Security Consultant
Creative Breakthroughs, Inc.
09.2008 - 09.2011
Senior Systems Analyst
Exela Technologies, Source HOV
08.2002 - Current
Operations Manager
Creative Breakthroughs Inc.
02.2002 - 08.2008
Bachelor of Science - Telecommunications
City & Guilds of London UK
Supervisory And Management
National Examiners Board S & M
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