Keith Coty
Las Vegas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Assistant Shift Manager
NY NY Hotel And Casino
05.2010 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interviewed, hired and trained new gambling floor workers.
- Excellent communication skills, both verbal and written.
Slot Shift Manager
Tropicana Casino And Resort
05.2001 - 08.2009
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Interviewed, hired and trained new gambling floor workers.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Shift Manager
Ramada Express
04.1995 - 05.2001
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Business Administration
SUNY Broome Community College
Binghamton, NYHigh School Diploma -
Union-Endicott High School
Endicott, NY06.1985
Skills
- Data analysis and reporting
- Task delegation
- Process improvement
- Employee scheduling
- Cross-functional collaboration
- Attention to detail
- Goal setting and tracking
- Schedule Management
Timeline
Assistant Shift Manager
NY NY Hotel And Casino
05.2010 - Current
Slot Shift Manager
Tropicana Casino And Resort
05.2001 - 08.2009
Assistant Shift Manager
Ramada Express
04.1995 - 05.2001
No Degree - Business Administration
SUNY Broome Community College
High School Diploma -
Union-Endicott High School
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