Oracle
Keith Covert
Denton,TX
Summary
I desire to be part of a Company/Organization that makes, sales, distributes, promotes products and/or information I truly believe in.. and an Ownership/Management Team I would run through a brick wall for (open to relocate Worldwide)
Dynamic professional excelling in Project Management, Customer Service Management, and Production Planning. Adept and detail-oriented in developing production schedules, promoting operational efficiency, meeting customer order deadlines, managing inventory and coordinating logistics.
Overview
15
15
years of professional experience
Work History
Planner
Nefab (Precision Formed Plastics)
04.2021 - Current
- Prioritizing production schedules to meet project goals and overall Customer satisfaction.
- Recognizing issues with inventory and quality control and assisted in implementing changes.
- Working directly with production personnel to resolve production scheduling issues and conflicts.
- Preparing reports and presentations to communicate findings and recommendations to decision-makers.
- Managing successful day-to-day operations of projects by maximizing productivity from available resources.
- Producing concept plans for high-profile corporate meetings and projects.
- Supporting senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various projects.
- Researching new vendors and suppliers to obtain competitive pricing.
- Implementing contingency plans to address last-minute changes in production schedules.
- Engaging in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Evaluating existing production schedules to identify opportunities for lead time improvement.
Senior Accounts Manager/Customer Service Manager
Reflex Packaging (Nefab)
09.2009 - 12.2020
- Met with new Customers to share product and service information, listen to needs and learn about business operations.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Kept detailed records of daily activities through online customer database.
- Established Customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Trained new employees on customer service, managing Customer accounts, and organizing strategies.
- Analyzed data to discover trends, informing market strategies, and objectives.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Created and reviewed invoices to confirm accuracy.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Somerset High
Bellflower, CASkills
- Project management
- Plan development
- Materials preparation
- Contingency planning
- Communications management
- Production and processing
- Managing logistics
- Production reporting
- Production scheduling
- Raw materials
- Analyzing data
- Manufacturing and distribution
Software
IQMS
Microsoft Applications
Timeline
Planner
Nefab (Precision Formed Plastics)
04.2021 - Current
Senior Accounts Manager/Customer Service Manager
Reflex Packaging (Nefab)
09.2009 - 12.2020
High School Diploma -
Somerset High
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