Windows operating systems
Keith Cox
Lexington,KY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
CUSTOMER ENGINEER II
NCR Atleos
09.2021 - 08.2024
- Diagnosed issues and repaired ATMs as well as various retail/point of sale devices.
- Used mechanical/technical knowledge to perform daily tasks.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Completed upwards of 5 service requests per day.
- Worked with a wide variety of job-specific tools.
- Maintained/organized parts inventory on a regular basis.
- Earned quarterly bonuses and discretionary bonuses based on performance in the categories of safety, quality, delivery, and cost.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Traveled distances of 100 miles or greater per day.
- Explained complex technology-related issues in understandable terms to customers.
- Maintained a safe driving record while operating a company vehicle.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Communicated with members of management and field service dispatchers on a daily basis.
- Diagnosed and executed resolution for network and server issues.
- Participated in weekly team meetings.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
FIELD SERVICE TECHNICIAN
Scope Services Inc
07.2019 - 08.2021
- Connected/disconnected electric service for customers.
- Installed/removed electric meters.
- Read kilowatt hours used by each customer as indicated on electric meters.
- Recorded customer usage data.
- Used basic knowledge of voltage and electricity to perform daily tasks safely.
- Used a variety of job-specific tools, such as voltage meters and load testers.
- Wore fire-resistant PPE to perform tasks where exposure to live electricity was required.
- Provided excellent customer service.
- Traveled distances of 30 miles or greater per day.
- Maintained a safe driving record while operating a company vehicle.
- Communicated with members of management and service dispatchers on a daily basis.
- Participated in or conducted weekly safety meetings.
- Assisted with training new field service technicians.
Education
BACHELOR'S - COMMUNICATIONS
UNIVERSITY OF KENTUCKY
Lexington, KY05-2004
Skills
- Customer support
- Hardware maintenance
- Operating systems
- Repair work
- Troubleshooting and diagnosis
- Customer issue resolution
- Equipment installation
- Software installation
Software
Apple operating systems
Android operating systems
Microsoft applications (Word, Excel, Outlook, Teams)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER ENGINEER II
NCR Atleos
09.2021 - 08.2024
FIELD SERVICE TECHNICIAN
Scope Services Inc
07.2019 - 08.2021
BACHELOR'S - COMMUNICATIONS
UNIVERSITY OF KENTUCKY
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