Keith Cross
Daytona Beach
Summary
Business Analyst candidate with 11 years of experience as a QA Engineer. Skilled in requirements gathering, process documentation, and stakeholder communication within Agile/Scrum environments. Proven ability to translate business needs into actionable solutions, validate system performance against customer requirements, and drive process improvements that enhance quality and efficiency.
Overview
11
11
years of professional experience
Work History
QA Engineer
Sentrics LLC
06.2014 - 10.2025
- Led root cause analyses to uncover systemic issues, translate findings into actionable insights, and align cross-functional teams on corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Developed and documented action plans for ISO 9000 certification, ensuring alignment with organizational policies and customer requirements.
- Assessed system functionality and performance against business requirements and customer needs to ensure solutions delivered expected value.
- Built automated test scripts to handle repetitive software testing work.
- Collaborated within Agile/Scrum teams to define acceptance criteria, prioritize backlog items, and ensure timely delivery of features aligned with business goals.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Incorporated delivery requirements into planning of testing schedules.
- Created and maintained detailed process and requirements documentation, bridging gaps between developers, testers, and business stakeholders.
- Kept scripts and test cases updated with current requirements.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Education
Engineering Tech Support Specialist A.S. Cert - Business, Engineering, & Technology
Daytona State College
Daytona Beach, FL11-2019
Skills
- Agile Methodologies
- User Acceptance Testing (UAT)
- Requirements & Technical Documentation
- Process Validation & Improvement
- Defect Tracking & Resolution
- System & Integration Testing
- Data Validation
- Stakeholder Communication
Timeline
QA Engineer
Sentrics LLC
06.2014 - 10.2025
Engineering Tech Support Specialist A.S. Cert - Business, Engineering, & Technology
Daytona State College
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