Keith Crothers
Summary
Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Clovernook
11.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
Business Office Manager-Executive Director
Mason Assisted Living and Memory Care
09.2021 - 11.2022
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Updated reports, managed accounts, and generated reports for company database.
Director of Program Services
Clovernook Center for the Blind and Visually Impaired
11.2017 - 09.2021
- Managed program budgets, tracking expenses and identifying cost-saving opportunities.
- Track key performance indicators (KPIs) to measure program success and regularly reported progress to senior management
- Assisted in recruiting, hiring and training of team members.
- Oversee provider license and licensure reviews both state and counties
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Executive Director
Central Connections
03.2021 - 06.2021
- Directed and oversaw all aspects of organizational operations, including strategic planning, budgeting, fundraising, and program development
- Established partnerships with key stakeholders, government agencies, and community organizations to advance the organization's objectives
- Collaborated with the board of directors to develop governance policies that aligned with best practices for nonprofit organizations
- Implemented performance management systems to evaluate staff productivity and enhance overall organizational efficiency
- Served as the primary spokesperson for the organization at public events, conferences, media interviews, and other engagements
- Facilitated strategic planning sessions with senior leadership to align organizational priorities with emerging trends in the industry or sector
Human Resource Recruiter
ST. JOSEPH ORPHANAGE
11.2015 - 08.2017
- Recruiting for various positions including Billing, Accounting, Payroll, Benefits, Therapists, RN/LPN, Direct Care/QMHS, IT, Administrative Assistants, Directors, Case Managers, Food Service, Psychiatrists, Nurse Practitioners, Trainers, Development, etc
- Cultivated relationships with Hiring Managers, Directors, and team members to enhance the hiring and on-boarding experience
- Effectively communicates with hiring managers to strategically plan and satisfy their current and upcoming staffing needs
- Currently working with an HRIS system (Paycor) and Applicant Tracking System (Newton)
- Generate candidate flow through various methods including referrals, social media, college recruiting, networking, internet job boards, Job fairs, and working with recruiting firms
Executive Director
G AND D ALTERNATIVE LIVING, INC.
09.2005 - 12.2015
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Achieved company growth by implementing strategic plans and streamlining operations with increasing company growth and financial stability by 50 percent.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Education
Bachelor of Science - Business Administration
KAPLAN UNIVERSITY
Davenport, IA01.2015
Skills
- Effective decision making
- Operational excellence
- Succession planning
- Leadership and people development
- Business development
- Strategic planning
- Analytical and critical thinker
- Strategic visioning
Certification
Professional In Human Resources
Timeline
Human Resources Manager
Clovernook
11.2022 - Current
Business Office Manager-Executive Director
Mason Assisted Living and Memory Care
09.2021 - 11.2022
Executive Director
Central Connections
03.2021 - 06.2021
Director of Program Services
Clovernook Center for the Blind and Visually Impaired
11.2017 - 09.2021
Human Resource Recruiter
ST. JOSEPH ORPHANAGE
11.2015 - 08.2017
Executive Director
G AND D ALTERNATIVE LIVING, INC.
09.2005 - 12.2015
Bachelor of Science - Business Administration
KAPLAN UNIVERSITY
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