Keith Crudele
Magnolia,NJ
Summary
Accomplished HVAC-R Service Technician with a proven track record of enhancing system efficiency and customer satisfaction, notably at Cold Technology. Skilled in HVAC system troubleshooting and client relationship development, consistently identified and resolved complex issues, boosting equipment longevity. Trained apprentices, demonstrating exceptional leadership and technical expertise.
Overview
8
8
years of professional experience
Work History
HVAC-R Service Technician
Cold Technology
05.2021 - Current
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Repaired and replaced motors, bearings and belts.
- Filled out detailed work orders for each job completed.
- Worked overtime, holidays and weekends to accommodate company needs.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Trained apprentices.
HVAC-R Technician Apprentice
Cilberto Mechanical
02.2020 - 04.2021
- Minimized downtime, effectively troubleshooting complex technical problems within HVAC-R units.
- Enhanced system efficiency by conducting regular preventative maintenance tasks on HVAC-R equipment.
- Consistently adhered to local building codes during installation processes, ensuring safe and compliant systems for clients.
- Expanded industry knowledge through continuous professional development courses, staying current on emerging technologies and best practices.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Managed inventory of replacement parts and tools necessary for job completion, reducing delays due to insufficient supplies.
- Ensured optimal performance of commercial refrigeration systems through meticulous installation and calibration procedures.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Traveled to job sites for both scheduled and emergency appointments.
- Repaired and replaced motors, bearings and belts.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
Store Manager
Verizon Wireless
11.2017 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Clerk
ShopRite
02.2017 - 11.2017
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
- Educated customers on various deli products, enhancing their shopping experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
Education
EPA License - HVAC-R
Pennco Tech
Blackwood, NJ09.2021
High School Diploma -
Triton Regional High School
Runnemede, NJ03.2017
Skills
- EPA Certification
- Thermostat Installation
- Schematic reading
- HVAC System Troubleshooting
- Air Conditioning
- Ventilation Systems
- Equipment Installation
- Heating Systems
- Control Wiring
- Refrigeration Systems
- Client Relationship Development
- Brazing Techniques
Timeline
HVAC-R Service Technician
Cold Technology
05.2021 - Current
HVAC-R Technician Apprentice
Cilberto Mechanical
02.2020 - 04.2021
Store Manager
Verizon Wireless
11.2017 - 02.2020
Clerk
ShopRite
02.2017 - 11.2017
EPA License - HVAC-R
Pennco Tech
High School Diploma -
Triton Regional High School
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