Keith Crutts
Seneca,SC
Summary
Packaging professional known for high standards in production, quality and efficiency, ensuring consistent results. Team-oriented and adaptable, with focus on collaboration and meeting production goals.
Overview
18
18
years of professional experience
Work History
Production Machine Operator
Arthrex
04.2024 - Current
- To assemble, label and package medical devices.
- Performs manual and fixture assisted device assembly and packaging on medical device components, kits, convenience packs and/or any clean room specific device assembly as assigned.
- Performs label application onto packaging constructs
Patient Services Coordinator
Prisma Health
05.2016 - Current
- Manage over one hundred inbound & outbound calls daily for a large physician practice
- Protected patient rights by maintaining the confidentiality of personal and financial information
- Maintains operations daily by following policies, procedures and leading tasks as needed
- Checked in/checked out patients and handled any funds due
- Trained new employees per management request
- Process all correspondences from management regarding patients
- Worked with Excel, Word, EPIC, ECW, PowerPoint, PACS, GE Centricity, Lawson
- Works Workqueue in conjunction with GHS Patient Access teams and other locations within and outside of the system on the patient behalf
Shift Supervisor
CVS Pharmacy
04.2013 - 04.2016
- Supervised over 10 employees daily
- Handled the store open, and close out procedures daily
- Addressed all correspondence between staff and the District Management team
- Trained, development, and evaluate employees
- Maintained excelled in customer service
- Handled all referrals
- Handled all customer relations issues properly
- Submitted daily reports to the provider and practice manager
- Followed up on insurance claims and worked claim denials
Food Service Representative
HEB Grocery
06.2006 - 02.2013
- Provided excellent customer service
- Maintained compliance with government operations and policies
- Provided customer service while multitasking to ensure quality and prompt response to various work issues
- Maintained accurate and detailed orders from clients via telephone or in person
- Used suggestive selling techniques to meet customer needs and build department
- Resolved Third Party rejections and complete any manual claim forms
- Used suggestive selling techniques to meet customer needs and build department sales
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC06.2003
Skills
- Standard operating procedures knowledge
- Good work ethic
- Attention to detail
- Safety Compliance
Timeline
Production Machine Operator
Arthrex
04.2024 - Current
Patient Services Coordinator
Prisma Health
05.2016 - Current
Shift Supervisor
CVS Pharmacy
04.2013 - 04.2016
Food Service Representative
HEB Grocery
06.2006 - 02.2013
High School Diploma -
Hillcrest High School
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