Summary
Work History
Education
Skills
Timeline
Generic

KEITH DAGUE

PITTSBURGH,PA

Summary

Effective customer relationship manager and sales producer offering 20+ years of progressive experience working with small business owners to major corporations. Areas of specialty include community / property management and commercial / business insurance. Former business owner in the real estate home inspection industry. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Work History

Property Manager & Account

Custom Community Management
Pittsburgh, PA
05.2021 - Current
  • Organize regular maintenance, major repairs and capital improvement projects for up to 35 residential communities
  • Monitor progress of construction and maintenance projects and notify appropriate individuals of project updates, delays and schedule changes
  • Complete regular property inspections with community board members and key on and off-site stakeholders
  • Develop, review and submit property operating and capital budgets
  • Prepare specifications, solicit bids and approve subcontracts for property services
  • Organize and lead monthly board and annual residential meetings
  • Manage resident issues promptly and appropriately, coordinating contractors and third-party repairmen

Commercial Agent

Erie Insurance (Current) & Nationwide Insurance
Zelienople, PA
01.2013 - Current
  • Manage all phases of sales cycle with agency’s commercial portfolio – from prospecting to tailored solutions to closing deals
  • Represent full line of insurance and life products, serving as a trusted advisor to businesses and individuals
  • Perform effectively in self-directed work environment, managing day-to-day operations and decisions
  • Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base; boasting 90% retention rate
  • Field customer issues and facilitate negotiations, resolving issues and reaching mutual conclusions
  • Identify new business opportunities through cold calling, networking, marketing and prospective database leads
  • Meet existing customers to review current services and expand sales opportunities
  • Assess risk tolerance and risk management goals to recommend solutions optimally suited to client needs
  • Maintain current continuing education and attend corporate sales training classes

Owner / Inspector

Builders Choice Home Inspection
Cranberry Township, PA
01.2006 - 12.2013
  • Founded and managed home and radon inspection company specializing in residential and foreclosures
  • Created marketing and advertising strategies to secure business from individual owners, realtors, banks, and asset managers in Greater Pittsburgh area
  • Budgeting, billing, fiscal management of all customer accounts
  • Member of industry trade organizations

Account Executive

Skyline Exhibits
Pittsburgh, PA
01.2005 - 01.2006
  • Business to business sales and designs of trade show displays and marketing signage
  • Grew existing business and created new business
  • Attended trade shows assisting customers with onsite set-up and teardown

Management Supervisor

MARC USA Advertising
Miami, FL
01.1996 - 01.2005
  • Led team for one of agencies largest accounts generating $3 million in annual sales - B2B advertising/media sales account between Holiday Inn Hotels and AAA (American Automobile Association)
  • Managed accounts for University of Miami, PGA.com, Simon Property Group and others
  • Strategic planning, budget and revenue projections for clients
  • Created web based, database accounting program that helped increase sales by average of 10% each year

Education

Bachelor of Arts - Political Science

WEST VIRGINIA UNIVERSITY
01.2015

Skills

  • Capital Projects Management
  • Maintenance Coordination
  • Insurance Consultation and Sales
  • Property Service Contract Negotiation
  • Property Inspection
  • Financial Budgeting and Reporting
  • Property Management Systems
  • Resident Relations / Communication

Timeline

Property Manager & Account

Custom Community Management
05.2021 - Current

Commercial Agent

Erie Insurance (Current) & Nationwide Insurance
01.2013 - Current

Owner / Inspector

Builders Choice Home Inspection
01.2006 - 12.2013

Account Executive

Skyline Exhibits
01.2005 - 01.2006

Management Supervisor

MARC USA Advertising
01.1996 - 01.2005

Bachelor of Arts - Political Science

WEST VIRGINIA UNIVERSITY

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KEITH DAGUE