KEITH DELEO
North Caldwell,NJ
Summary
Accomplished Retail Management Executive with background in corporate human resources. Highly skilled in handling personnel management, hiring and maintenance of HR records. Manages administration of employee compensation and employee benefits.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Operations
Kohl's Department Stores
11.2007 - Current
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Support management in meeting sales and operation goals for leading family-focused department store ranked as 23rd-largest retailer in U.S., operating 1,158 stores.
- Created environment of driving sales and customer-centric behaviors, leading to top comp sales results in region.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed succession plans and promotion paths for all staff.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for ~200 new employees.
- Boosted overall operating efficiency by increasing department productivity by 25% and achieving 98% completion on company planning directives.
Manager Trainer
Foot Locker, Inc
04.1995 - 11.2007
- Rapidly promoted from Management Trainee through Store Manager to Manager Trainer, earning numerous leadership, performance, and training awards
- Successfully developed and transitioned 36 team members into management
- Increased team accountability by instituting improved chain of command and standardized performance criteria for staff of up to 170 employees
- Collaborated with other leaders to align training programs with organizational goals and objectives.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Education
Bachelor of Science - Human Resources Management
Kaplan University
Davenport, IA05.2011
Skills
- Compliance Requirements
- Staff Management
- Strategic Planning
- Workflow Schedules
- Risk Management
- Payroll Completion
- HRIS Applications
- Wages and Salary
- File and Records Management
- Manager Coaching and Training
Affiliations
- Society of Human Resource Management
Certification
- PHR - Professional in Human Resources 2007-2019
Timeline
Assistant Store Manager of Operations
Kohl's Department Stores
11.2007 - Current
Manager Trainer
Foot Locker, Inc
04.1995 - 11.2007
Bachelor of Science - Human Resources Management
Kaplan University
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