Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keith Demary

Keith Demary

Jackson,SC

Summary

Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Inbound Sales Representative

Charter Spectrum
West Columbia, SC
04.2023 - Current
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Responded to customers within required turnaround times.
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
  • Worked with multiple means of communication within fast-paced environment.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Documented details of calls and customer interactions.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Talent Acquisition Recruiter (Remote)

DRC
01.2019 - 08.2022
  • Operated and maintained applicant tracking and candidate management systems.
  • Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Coordinated schedules to arrange management interviews with applicants.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Developed and implemented plans to improve recruitment process.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Consulted businesses on successful recruiting and retention practices to help minimize turnover.
  • Advised managers on best practices to maintain compliance with applicable laws.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Advertised job opportunities on social media platforms and job boards.

Operational HR Admin (Recruiter)

Amazon
10.2021 - 12.2021
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Developed and monitored employee recognition programs.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

Operations Manager

Retail Logistics
01.2017 - 02.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
04.2023

Skills

  • Sales Quota Achievement
  • Call Volume and Quality Metrics
  • Complex Product Knowledge
  • Policy and Procedure Adherence
  • Database Entry
  • Sales and Upselling
  • Performance Metric
  • Understanding Customer Needs
  • Customer Account Management
  • Client Rapport-Building
  • High-Energy Sales Tactics
  • Correcting Discrepancies
  • Call Handling
  • High-Volume Call Centers
  • Calm and Professional Under Pressure
  • Product Knowledge
  • Sales
  • Quality Assurance Standards
  • Microsoft Office
  • Remote Conferencing and Communication
  • Human Resource Management
  • Promotion Coordination
  • Affirmative Action Guidelines
  • Equal Employment Opportunity (EEO)
  • Employee Relationships
  • Wages and Salary
  • New Employee Training
  • Employee Paperwork
  • Analytical and Critical Thinking
  • Safety Control
  • Complaint Response
  • Eligibility Determinations
  • Termination Processing
  • Recruitment and Staffing
  • Conduct Orientations and Training
  • Employment Data Tracking
  • Document Management
  • Background Checks
  • Internal Communications
  • Drug Screening
  • Hiring Management
  • Meeting Support
  • Onboard New Hires
  • Candidate Searching
  • Temporary and Seasonal Employees
  • New Hire Orientation
  • Labor Relations
  • HR Support
  • Coordinate Recruitment Strategies
  • Mandatory Reporting
  • Greeting Visitors
  • Kronos Timekeeping
  • Benefits Administration
  • Applicant Qualification
  • Separation Process
  • Excellent Attention to Detail
  • Maintain Employment Records
  • Adaptable to Changing Conditions
  • Policy and Procedure Development

Languages

English
Full Professional

Timeline

Inbound Sales Representative

Charter Spectrum
04.2023 - Current

Operational HR Admin (Recruiter)

Amazon
10.2021 - 12.2021

Talent Acquisition Recruiter (Remote)

DRC
01.2019 - 08.2022

Operations Manager

Retail Logistics
01.2017 - 02.2019

High School Diploma -

Penn Foster Career School

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Keith Demary