Keith Diehm

• Research laws, policies, regulations, and contractual obligations pertinent to a given issue.
• Develops a review and/or investigation work plan.
• Coordinates with the IAC/S Director and/or other assigned IAC/S staff, departmental staff, technical experts, other state agencies, law enforcement and the Office of the Attorney General.
• Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
• Obtains, reviews, analyzes, and verifies pertinent documentation.
• Conducts interviews pertinent to a given investigation.
• Prepares formal reports on behalf of the Chief Compliance Officer and Chief Privacy Officer.
• Makes corrective action recommendations to MDH units.
• Testifies in matters before the Office of Administrative hearings or at judicial civil or criminal proceedings.
• Provides training, as necessary.
• Maintains constant and continuous contact with management personnel of MDH regarding staff accountability and compliance with MDH policy, federal, and state laws.
• Makes recommendations for enhancing employee compliance to pertinent laws, regulations, and policy.
• Makes recommendations, when appropriate, for corrective actions, such as new or continued training, personnel functions, and compliance controls.
• Meets consistently with the Chief Compliance Officer, IAC/S Director, Deputy Director, and Program Directors to discuss reviews.
• Conducts monthly audits of the Corporate Purchasing Card program by conducting interviews and reviews, with a monthly report to highlight findings and suggest appropriate action when necessary.
• Prepares documentation and records for upcoming audits and inspections.
• Stays current with latest changes to applicable regulatory standards, HIPAA regulations and department procedures.
• Assists investigation and risk management teams with fraud investigations and risk identification.

• Attend community events as a Community Equity Engagement Coordinator to build partnerships in an effort to build community capacity, solicit new partners to host community vaccine and testing events
• Serve as POC for and coordination across all community/faith-based and other local organization supported entities which may request mobile vaccination and testing events; Either directly collaborate or connect these groups to the appropriate representative to support their request for vaccination and/or testing support as feasible by either the LHD and/or State resources
• Responsible for coordinating and managing the operations planning activity for Covid-19 testing sites throughout the state of Maryland
• Met with members of the local governmental jurisdictions to help coordinate operational goals of multiple Covid-19 vaccine and testing sites which surpassed standards set forth in SOP's
• Led and developed effective planning on the vaccine response which led to higher target numbers than were anticipated
• Managed and coordinated multiple testing sites from construction through testing operations in support of the ongoing recovery operations
• Monitored and coordinated contractors and subcontractors for the stakeholder through the project life cycle
• Representing the Agency and engaging with local through well defined policies and procedures
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind as a certified train the trainer
• Applied performance data to evaluate and coordinated operations, target current conditions and forecast needs testing and vaccine site investigations, reported issues and escalated those that required further assistance to the state of Maryland
• Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth vaccine/booster operations with all stakeholders

• Managed revenue models, process flows, operations support and customer engagement strategies through effective customer service
• As a project manager, coordinated the inspections of construction sites for any potential environmental health and safety violations and make operational changes to adhere to applicable laws and increase efficiency
• Ensures that that the construction site is in compliance with local, state and federal laws, and that site crews are in compliance with company procedures and policies
• Facilitate business by executing practical marketing techniques throughout the Northern Virginia territory
• Coordinated the managing of accounts to retain existing relationships and grow share of business through a defined operational plan
• Coordinated with leadership to promote positive outcomes between Stonhard and accounts to increase smooth operations throughout the business cycle
• Identified, reviewed and applied operation policies and procedures to assure the facilities promote a workplace that follows all safety protocols and looks to protect the welfare of employees
• Enhanced operational performance and reduced labor expenses by developing and coordinating standard practices with sub-contractors on site
• Coordinated organizational systems to boost efficiency and keep operations scalable and agile for changing demands, including developing a reliable cost analysis system for specific projects

• Certified and proficient in train the trainer to teach new employees the operational needs as they progress their careers and to promote a successful transition into management
• Coordinated with employees for compliance to safety operations, and investigates incidences involving accidents and complaints of a medical emergency or security lapse in nature
• Maintains communication with senior management
• Health and Safety Committee Member
• Coordinated with the location manager that the site maintains adherence to all applicable safety measures, and reviews current standards for possible revisions
• Reports all observed health and safety hazards to site management and acts as a resource for addressing operational concerns, and assists with mitigation plans to promote a safe workplace environment
• Site First Responder
• Provides First Aid and CPR/AED as needed to distressed employees to protect their welfare and acts as a liaison with the sheriff's office and the local fire departments
• Responsible for examining incoming materials and comparing documentation for operational compliance and planning
• Investigates incidences that resulted in accidents and breeches to the controlled access system of the site, which resulted in no unauthorized personnel accessing restricted areas
• Prepared and maintains reports and technical documentation of day-to-day production processes to adhere to strict FDA and cGDP bio-pharmaceutical guidelines as well as maintaining OSHA standards
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices by monitoring the team to adhere to SOP's
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness by assisting team members with operational excellence and correcting any deficiencies

• Built rapport with account holders by reaching out with product recommendations and account updates
• Coordinated the protection of company assets with strategic operational management approaches, which included reports of any health and safety hazards, including those that were in violation of OSHA standards, and investigated safety incidents at the branch involving criminal activity that violated state, local, and federal statutes; acts as the branch liaison for both the sheriff's office and fire department by assisting with detailed criminal reports
• Executed marketing and outreach strategies according to company needs to increase market share.
• Coordinated safety inspections of company vehicles as well as assisting with maintaining a detailed training log for new employees to adhere to
• Conducts operational training to coordinate branch staff on safety and emergency procedures; Maintains a daily log of incidents and safety training records; Develops, along with senior management, efficient operational plans involving emergencies
• Planned and coordinated risk mitigation strategies to protect company assets, and identified safety opportunities to improve and optimize current operations, resulting in a year to year decline in lost profits
• Responsible for conducting accident investigations for the branch, including completing detailed reports to aid in potential litigation proceeding
• Identified and resolved unauthorized, unsafe or ineffective practices that caused operational safety situations
• Established and coordinated positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines

• Coordinated effective customer service to expand the brand to target audiences with effective business planning and practices
• Developed and maintained partnerships with customers and suppliers through account development
• Created and sustained a high-quality, safety first professional environment in an expanding business, by developing safety operations, and compliance with OSHA regulations
• Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and productivity, resulting in positive monthly profit of over 20%
• Developed operational policies and procedures to ensure employees had a hazard free environment; assure compliance with local and state codes and regulations that resulted in no employee injuries
• Executed marketing strategies to increase client base by effectively researching the needs of the community
• Minimized risk and increased safety to employees and customers by coordinating proper training with the products used, which reduced mitigation to negligible totals and ensured effective operational goals

• Enforced and implemented the laws and policies of the county and state government to provide a safe environment for both citizens and visitors alike by coordinating high visibility safety patrols in the coverage area and interacting with members of the community, as per operational goals
• Wrote detailed criminal and traffic reports that helped the county coordinate clearly defined safety and security operating plans that lowered reportable crime in the coverage area
• Crisis intervention team(C.I.T.)member, who used advanced de-escalation skills to promote safety and security to both youth and adults
• Field training officer, which mentored and developed new and junior officers on correct operations by evaluating and recording their performance objectives, based upon standard operating procedures (SOP's), to delivery maximum efficiency and productivity, and protect public trust
• Policed assigned areas to inspect homes, businesses and public roads for signs of security and public safety deficiencies; year to year property crime declined in the assigned area
• Maintained certifications and working knowledge with multiple operating systems, including NCIC(National Crime Index Computer) database, Montgomery County CAD system, and NIMS(National Incident Management System)
• Apprehended suspects, restrain and transported offenders to jail or youth facilities as necessary, according to local, state, and federal laws
• Conducted safety inspections on both private homes and county businesses to help citizens assess their security needs
• Engaged with local individuals and community leaders to discuss crime reduction strategies and operations which reduced reportable crime by over 25%
• Coordinated swift and tactical responses to wide range of criminal issues by preparing crime reduction operating needs based on government and stakeholder needs