Keith Digby
HANOVER,PA
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.
Overview
12
12
years of professional experience
Work History
City Carrier
United States Post Office
08.2023 - Current
- Navigated through various weather conditions to ensure the reliable delivery of mail on time.
- Safeguarded mail security while collecting, delivering, and processing parcels and packages.
- Planned and cased mail in sequence of delivery for designated route.
- Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Pest Control Technician
Ballyhoo Solutions
08.2021 - 08.2023
- Inspected commercial and residential buildings and structures for pest issues.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Provided service to multi-family buildings throughout Maryland allowing residents to live in pest free environments
- Identified pest issues, Implemented proven pest control techniques to rid the home of identified pest
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation
Pest Control Specialist
Terminix
04.2021 - 08.2021
- Continuously updated knowledge on evolving pest control methods, staying current with industry best practices for optimal results.
- Adhered to most stringent safety procedures when applying chemicals.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Optimized scheduling efficiency by coordinating appointments in geographically strategic routes, maximizing time utilization for multiple jobs daily.
- Enhanced customer retention through consistent follow-ups, addressing any lingering issues or concerns promptly.
- Ensured proper storage and handling of chemicals, minimizing environmental impact and maintaining regulatory compliance.
- Applied pesticides to inside and outside of structures utilizing company protocols.
Certified Pest Control Technician
Scientific Insect Control
09.2015 - 04.2021
- Reduced callbacks with meticulous attention to detail during service visits.
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Performed detailed site assessments to identify potential pest-related risks or hazards before initiating treatments.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
Manager
Simply The Best Maids
01.2012 - 12.2014
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maximized performance by monitoring daily activities and mentoring team members.
- Scheduled upcoming services with customers ensuring proper days of service were furnished
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Resolved customer service issues immediately assuring concerns were handled in a timely manner
Education
Bachelor of Science - Business Administration
York College of Pennsylvania
York, PA05.2004
Skills
Leadership
Time management
Small office management
Customer Service
Scheduling
Timeline
City Carrier
United States Post Office
08.2023 - Current
Pest Control Technician
Ballyhoo Solutions
08.2021 - 08.2023
Pest Control Specialist
Terminix
04.2021 - 08.2021
Certified Pest Control Technician
Scientific Insect Control
09.2015 - 04.2021
Manager
Simply The Best Maids
01.2012 - 12.2014
Bachelor of Science - Business Administration
York College of Pennsylvania
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