Summary
Overview
Work History
Skills
Accomplishments
Education
Timeline
Hi, I’m

Keith Domines

LAKE FOREST,CA

Summary

Well-qualified Customer Relations and Operations Officer dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Looking to fill an Admin Assistant Role.

Overview

13
years of professional experience

Work History

Waterworks Aquatics
Irvine, CA

Customer Experience Expert
07.2023 - Current

Job overview

  • Responded to customer inquiries, complaints, and feedback in a timely manner.
  • Identified opportunities for process improvements that would enhance the user's experience with the product or service offered.
  • Resolved escalated issues from customers in an efficient manner.
  • Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
  • Generated ideas for improving existing products or services based on customer feedback.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Fitness International
Lake Forest, CA

Admin Assistant/Operations Officer
10.2017 - 03.2020

Job overview

  • Coordinated with other departments to ensure efficient completion of projects.
  • Monitored daily operations activities to ensure compliance with established policies, procedures and regulations.
  • Maintained accurate records of all operational activities for audit purposes.
  • Ensured adherence to company's health and safety regulations at all times.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Participated in cross-functional teams tasked with improving operational efficiency through process optimization initiatives.
  • Offered operational assistance and management in coordination with senior managers.

Jamba Juice
Lake Forest, CA

Assistant Manager
11.2014 - 09.2017

Job overview

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Promoted to Assistant Manager after only 9 months with company
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment

LA Fitness
Lake Forest, CA

Front Desk/Operations Assistant
02.2014 - 08.2016

Job overview

  • Built and maintained relationships with affluent club members and guests
  • Prepared and proofread reports detailing operations activities
  • Liaised between clients and vendors and maintained effective lines of communication
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Completed and mailed bills, contracts, policies, invoices and checks

China Auto Group
Irvine, CA

Office Assistant
06.2011 - 11.2013

Job overview

  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.

Skills

  • Teamwork / Collaboration
  • Good communicator, used to dealing with customers
  • Happy taking ownership of problems and finding ways to solve them
  • Strong interpersonal skills
  • Exceptional attention to detail
  • Positive, enthusiastic and able to adapt to fast-changing situations
  • Proficiency using Jira or similar tasking/tracking tools
  • Excellent organizational skills and a drive to keep team members working efficiently, effectively, and enthusiastically to meet project goals
  • Motivated to solicit, gather, and distill feedback and provide editorial guidance

Accomplishments

Accomplishments
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Promoted to Operations Assistant Manager after 11 months of employment.
  • Research - Investigated and analyzed client complaints to identify and resolve issues.
  • Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Education

El Toro High School
Lake Forest, CA

High School Diploma

University Overview

Timeline

Customer Experience Expert
Waterworks Aquatics
07.2023 - Current
Admin Assistant/Operations Officer
Fitness International
10.2017 - 03.2020
Assistant Manager
Jamba Juice
11.2014 - 09.2017
Front Desk/Operations Assistant
LA Fitness
02.2014 - 08.2016
Office Assistant
China Auto Group
06.2011 - 11.2013
El Toro High School
High School Diploma

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Keith Domines