Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Dotson

Summary

Dynamic Merchandiser with proven expertise at Market Basket Grocery Store, enhancing customer satisfaction through effective product displays and knowledgeable recommendations. Reliable and punctual, I excel in stock replenishment and quality assurance, driving sales growth by implementing innovative merchandising strategies. Committed to sustainability and optimizing inventory for peak performance.

Diligent and reliable associate successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease with ability to proficiently use power industrial equipment. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

31
31
years of professional experience

Work History

Merchandiser

Market Basket Grocery Store
04.2018 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
  • Increased customer engagement by providing knowledgeable product recommendations.
  • Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
  • Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
  • Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Created visual displays to highlight new and featured products.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Analyzed customer feedback and shopper trends to inform display designs.

Merchandiser

Market Basket Grocery Store
12.2013 - 04.2018
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
  • Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
  • Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
  • Streamlined restocking process, reducing time from shipment arrival to floor display.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Increased customer engagement by providing knowledgeable product recommendations.
  • Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
  • Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
  • Implemented sustainability practices in merchandise handling, contributing to company's green initiatives.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.

Merchandiser

Market Basket Food Stores
03.2013 - 11.2013
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Achieved significant reduction in overstock through precise demand forecasting.
  • Improved product visibility by strategically organizing merchandise on showroom floors.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
  • Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

Grocery Manager

Market Basket Grocery Store
08.2009 - 03.2013
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
  • Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Upgraded technology systems for inventory and sales tracking, enhancing operational efficiency.
  • Streamlined checkout process, resulting in shorter lines and happier customers.
  • Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
  • Conducted regular inventory audits to maintain accurate stock levels and prevent loss.
  • Enhanced vendor relationships, ensuring timely delivery and quality products.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback.
  • Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.

Front End Manager /Head Cashier

Market Basket Grocery Store
09.2005 - 08.2009
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Coached employees through day-to-day work and complex problems.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Recorded financial transactions and performed account reconciliations.

Assistant Grocery Manager

Market Basket Grocery Store
11.1999 - 09.2005
  • Performed key tasks to promote inviting grocery store appearance.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Provided exceptional service by engaging with customers regularly to assess their needs and offer valuable assistance.
  • Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
  • Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
  • Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
  • Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.

Full Time Grocery Stocker

Market Basket Grocery Store
04.1994 - 11.1999
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Answered customer questions and provided detailed product information.
  • Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
  • Checked aisles for spills to complete quick clean-up.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
  • Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
  • Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
  • Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
  • Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
  • Ensured accurate pricing of products through diligent label verification during stocking procedures.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted in inventory management, performing regular audits to ensure accurate stock levels.
  • Reduced out-of-stock instances through diligent monitoring of inventory levels and timely restocking efforts.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Stocked designated items on shelves, end caps and displays.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Stocked shelves to match planogram images and instructions.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Picked and packed order items.
  • Supervised and trained new staff in performing census.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Worked with customers to pack items according to specific desires and requirements.
  • Maintained store assets with effective loss prevention strategies.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Prepared and checked outbound shipments for accuracy.

Education

Associate of Science - Business Administration

Mt Wachusett Community College
Gardner, MA
05-1993

Skills

  • Reliable and punctual

  • Friendly and outgoing

  • Stock rotation

  • Stock replenishment

  • Maintaining stock levels

  • Active listener

  • In-store support

  • Display signage

  • POS

  • Customer service

  • Laptop and mobile device use

  • Quality assurance

  • Product expertise

  • Analytical thinking

  • Computer terminal operation

  • Marketing prowess

Timeline

Merchandiser

Market Basket Grocery Store
04.2018 - Current

Merchandiser

Market Basket Grocery Store
12.2013 - 04.2018

Merchandiser

Market Basket Food Stores
03.2013 - 11.2013

Grocery Manager

Market Basket Grocery Store
08.2009 - 03.2013

Front End Manager /Head Cashier

Market Basket Grocery Store
09.2005 - 08.2009

Assistant Grocery Manager

Market Basket Grocery Store
11.1999 - 09.2005

Full Time Grocery Stocker

Market Basket Grocery Store
04.1994 - 11.1999

Associate of Science - Business Administration

Mt Wachusett Community College

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