Keith Doughty
Belfair
Summary
Dynamic leader with a proven track record at 76 Gas Station, enhancing customer satisfaction and streamlining operations. Expert in cash management and customer service, I excel in training teams and improving efficiency. Achieved significant inventory control and safety improvements, fostering a positive and productive work environment. Skilled in vendor negotiations and team collaboration, I drive success and exceed targets.
Overview
2020
2020
years of professional experience
Work History
Cashier/Manager
76 Gas Station
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Streamlined inventory management processes, ensuring product availability and reducing overstock.
- Coordinated with marketing department to support in-store promotions, increasing foot traffic and sales.
- Negotiated with vendors for more favorable payment terms, positively impacting cash flow.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Construction Cleaner
A&A Maintenance
03.2017 - 05.2019
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
- Upheld company reputation for excellence with attention to detail in all cleaning tasks, ensuring a polished final product.
- Enhanced worksite safety by consistently maintaining a clean and organized construction environment.
- Increased cost savings by monitoring inventory and properly maintaining supplies of cleaning products, tools, and equipment.
- Contributed to team efficiency by collaborating with other construction professionals to maintain cleanliness standards throughout the project duration.
- Enhanced client satisfaction upon project completion with meticulous final property cleaning before handover.
- Assisted with post-construction cleanup and maintenance.
- Coordinated with subcontractors and other stakeholders to complete projects on time.
- Inspected completed projects to meet customer expectations.
Education
High School Diploma - All Fields They Required
South Kitsap
Port Orchard, WA06.2002
Skills
- Customer service
- Cash handling and management
- Cash register operation
- Store opening and closing
- Customer complaint resolution
- Order management
- Staff training
- Punctual and reliable
- Workplace safety
- Employee training
- Recruiting and hiring
- Equipment maintenance
- Merchandise display
- POS system troubleshooting
- Employee scheduling
- Vendor coordination
- Store opening and closing procedures
- Teamwork and collaboration
- Good judgment
- Decision-making
- Professional and courteous
- Hiring and training
- Task delegation
Timeline
Construction Cleaner
A&A Maintenance
03.2017 - 05.2019
Cashier/Manager
76 Gas Station
High School Diploma - All Fields They Required
South Kitsap
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