KEITH DRAYTON
Customer Service / Security Supervisor
Maricopa,AZ
Summary
- Exciting opportunity in a Customer Service position where client relations, teamwork, creativity and leadership will contribute to providing solutions and support with an entrepreneurial spirit and commitment to delivering quality service resulting in consistent customer satisfaction.
- Standard Operating Procedures (SOP)
- Safety Training & Equipment Maintenance
- Good Manufacturing Practices (GMP)
- Personal Protective Equipment (PPE)
- Team Lead and Support
- Call Center Experience
- Flexible with work shifts
- Product Sales and Demonstration
- Background in manufacturing, services, technology and food services industries with high volumes.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
34
34
years of professional experience
Work History
Security Officer
Pal American Security
11.2022 - 12.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Account Manager
G4S
07.2020 - 12.2022
- Provide supervision to security personnel (e.g., oversee customer relations, ensure Physical Security Surveys and post orders are updated regularly, and review disciplinary actions for consistency and propriety)
- Implement standard security operations at their site, and ensure compliance through constant supervision
- Inventory and request necessary equipment to perform security function
- Coordinate with HR personnel on recruiting efforts
- Maintain overtime to a preset requirement designated by G4S
- Coordinate day to day security operations and manage, train, and assess security personnel performance with assistance and direction by the site and G4S Management
- From time to time, will monitor CCTV'S for unauthorized vandalism and removal of property, will review and report accidents and file reports in accordance to company and/or the site guidelines and expectations
- Provide monthly report to the facilities and corporate security organizations detailing all pertinent activities that have occurred in the previous month concerning any security and safety issues
- Administer G4S Safety Program; semi-annually review and revise the security Emergency Response plan
Site Supervisor
Pal American Security
11.2021 - 11.2022
Multi Site Supervisor
Dolby Laboratories
06.2016 - 07.2020
Safety and Security Lead
PROTECH SECURITY SERVICES INC
06.2013 - 03.2016
Supervisor
Securitas Security Services USA, Inc.
09.2010 - 11.2013
- Supervises Security Officers, Lead Officers and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed
- Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
- As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations
Traveling Salesman
01.2008 - 01.2010
- Held various temporary and independent contractor positions soliciting women’s and home accessories
- Skillfully managed 6 distribution channels at local women’s hair salons resulting in monthly revenues of $4K
- Successfully sold home accessory products to college markets by soliciting products that fit their needs
- Technically installed spray foam insulation in homes which sealed allergens and met energy star compliance creating an allergy free environment and saving Clients money on energy bills
Machine Operator
SCA TISSUE PLANT USA
01.2004 - 01.2007
- Responsible for running and performing maintenance of heavy machinery and equipment for this tissue manufacturer
- Successfully part of a 2 person production team producing 700 to 800 cases nightly which exceeded and met product output
- Skillfully operated production machinery while ensuring standard operating procedures are met by following company policies and procedures resulting in high safety ratings for work area
- Efficiently performed inspections and quality assurance tests to determine if products meet standards which minimized/eliminated product recall
- Openly interfaced effectively with crew leaders and members to communicate area needs so production timelines can be consistently met to improve overall operation flow
- Continuously partnered with shipping department to track each item with time and date for exact inventory control
- Consistently participated in weekly/monthly safety and quality assurance inspections resulting in safety ratings of 95% over a period of 3 years
Customer Service Manager
LIGHT TECHNOLOGY PUBLISHING
01.2003 - 01.2004
- Answered high volume of sales and customer service calls in product driven environment
- Cheerfully answered customer inquiries via phone regarding product information, order taking and product shipment follow up through which resulted in on time and exact delivery
- Consistently delivered high level of service under pressure and handled difficult situations with professionalism by following company guidelines
- Respectfully maintained a high level of confidentiality in regards to customer billing and credit information to reinforce privacy practices which gain customer confidence
- Effectively running printing equipment and shipping of magazine to assist in meeting delivery deadlines
Proprietor
SWEET GEORGIA BROWN CATERING
01.2000 - 01.2003
- Managed the day to day operations of this local variety menu food service business
- Successfully cooked and sold menu items ranging from pastas, meats, and vegetables
- Consistently generated revenues of $2500 weekly through focused marketing efforts
- Strategically negotiated with local suppliers to ensure supplies were bought within budget
Assistant Team Manager, Intl Technical Support
GATEWAY COMPUTERS
01.1998 - 01.2000
- Trained, monitored and coached teams on new hardware and software and trouble shooting techniques
Technical Support
GATEWAY COMPUTERS
01.1992 - 01.1998
- Worked in call center environment to provide technical support/trouble shooting software /hardware problems for customers
Manufacturing Clerk
GATEWAY COMPUTERS
01.1991 - 01.1992
- Built computers and loaded software applications while meeting quality assurance standards
Education
Diploma -
Alfred E Beach High School
Savannah, GAPersonal Success Institute -
PSI SEMINAR
Las Vegas, NVSkills
- Standard Operating Procedures (SOP)
- Safety Training & Equipment Maintenance
- Good Manufacturing Practices (GMP)
- Personal Protective Equipment (PPE)
- Team Lead and Support
- Call Center Experience
- Flexible with work shifts
- Product Sales and Demonstration
- Background in manufacturing, services, technology and food services industries with high volumes
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Detail-oriented
- Superior customer service
- Emergency response
Timeline
Security Officer
Pal American Security
11.2022 - 12.2024
Site Supervisor
Pal American Security
11.2021 - 11.2022
Account Manager
G4S
07.2020 - 12.2022
Multi Site Supervisor
Dolby Laboratories
06.2016 - 07.2020
Safety and Security Lead
PROTECH SECURITY SERVICES INC
06.2013 - 03.2016
Supervisor
Securitas Security Services USA, Inc.
09.2010 - 11.2013
Traveling Salesman
01.2008 - 01.2010
Machine Operator
SCA TISSUE PLANT USA
01.2004 - 01.2007
Customer Service Manager
LIGHT TECHNOLOGY PUBLISHING
01.2003 - 01.2004
Proprietor
SWEET GEORGIA BROWN CATERING
01.2000 - 01.2003
Assistant Team Manager, Intl Technical Support
GATEWAY COMPUTERS
01.1998 - 01.2000
Technical Support
GATEWAY COMPUTERS
01.1992 - 01.1998
Manufacturing Clerk
GATEWAY COMPUTERS
01.1991 - 01.1992
Personal Success Institute -
PSI SEMINAR
Diploma -
Alfred E Beach High School
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