KEITH DUNCKEL
management
FLOWERY BRANCH,GA
Summary
Dedicated professional with a strong safety focus and proven problem-solving skills, previously at Hall County Schools. Successfully ensured timely transportation while adhering to DOT regulations. Recognized for building trusting relationships and managing complex caseloads, enhancing overall client satisfaction and operational efficiency. Committed to maintaining high standards in all aspects of service delivery.
Overview
24
24
years of professional experience
Work History
BUS DRIVER
Hall County Schools
12.2024 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
MALE ADVOCATE/ MOBILE UNIT DRIVER
Choices Pregnancy Resource Center
12.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Operations Manager
Williams-Sonoma
12.2020 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Business Center Manager
Goodyear Tire & Rubber
04.2001 - 12.2020
- Increased client satisfaction by promptly addressing concerns and providing exceptional customer service.
- Created a positive work culture that fostered employee engagement, motivation, and job satisfaction resulting in lower turnover rates.
- Managed 480-person team by conducting performance evaluations, promotions, salary recommendations and disciplinary actions.
- Conducted regular staff meetings for effective communication, fostering team cohesion and improved performance.
- Collaborated with other departments to ensure seamless integration of services within the business center.
- Managed risk exposure by implementing effective policies, procedures, and controls within the business center operations.
- Oversaw facility maintenance and upgrades, creating a professional environment conducive to productivity.
- Established key performance indicators to monitor employee performance, leading to continuous improvement in service delivery.
- Implemented quality assurance measures through regular evaluations of services provided ensuring consistent excellence across all aspects of the business center.
- Implemented cost-saving measures while maintaining high-quality services, reducing overhead expenses significantly.
- Recruited trained, and managed high-performing teams committed to delivering outstanding customer experiences in the business center environment.
Education
Bachelor of Arts - Business Management
Bellevue University
Bellevue, NEAssociate of Arts - MERCHANDISING
ALLEN COUNTY COMMUNITY COLLEGE
Iola, KSSkills
- Safety-focused
- Pre-trip inspections
- Problem-solving
- DOT regulations
- Scheduling adherence
- Transporting students
Languages
Spanish
Full Professional
Timeline
BUS DRIVER
Hall County Schools
12.2024 - Current
MALE ADVOCATE/ MOBILE UNIT DRIVER
Choices Pregnancy Resource Center
12.2024 - Current
Operations Manager
Williams-Sonoma
12.2020 - 03.2024
Business Center Manager
Goodyear Tire & Rubber
04.2001 - 12.2020
Bachelor of Arts - Business Management
Bellevue University
Associate of Arts - MERCHANDISING
ALLEN COUNTY COMMUNITY COLLEGE
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