Lauren Irish

• Efficient Task Prioritization – Developed and implemented strategies to increase customer satisfaction and engagement.
• Customer Relations & Satisfaction – Greet families warmly and provide assistance to enhance customer satisfaction, ensuring positive, supportive experiences.
• Funeral Service Coordination – Assist funeral directors with comprehensive coordination of funeral services, from preparation to execution.
• Family Consultations – Guide families through planning by discussing service options, personalized needs, and cost estimates with empathy and professionalism.
• Confidentiality & Discretion – Maintain strict confidentiality and sensitivity in all interactions, fostering trust and respect with families and clients.

Time Management - Accomplished multiple tasks within established timeframes.

Training and Orientation - Onboarded new employees with training and new hire documentation.

Scheduling and Coordination - Maximized performance by monitoring daily activities and mentoring team members.

Conflict Resolution Skills - Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Customer Service - Delivered goods and products to customers on time and in excellent condition.

Safety and Responsibility - Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Procedure Compliance - Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Logistics and Planning - Coordinated efficient routes to avoid delays and optimize schedules.