Keith Ferguson
Nashville,TN
Summary
Qualified Custodial Director brings background in managing and maintaining facility operations. Offers strong safety record and attention to detail. Methodical about checking work and correcting concerns.
Overview
9
9
years of professional experience
Work History
Facilities Director - Custodial
Aramark/Fisk University
10.2020 - Current
- Employed SpaceCare and FloorCare protocols through various hands-on trainings, maximizing cleanliness and productivity, and creating uniformity in processes and procedures.
- Created and implemented daily and weekly cleaning schedules for 28 buildings across a 47-acre university campus.
- Transformed account from start-up phase to daily operations.
- Zero safety incidents recorded over three consecutive years.
Assistant Director of Housekeeping
Omni Nashville Hotel
02.2019 - 03.2020
- Enhanced productivity tracking, boosting average output from .53 to .47.
- Managed monthly checkbook for Rooms Division, ensuring financial balance.
- Facilitated implementation of Synergy Perfect Room software for daily workload management.
- Developed weekly schedules for 66+ staff, overseeing bi-weekly payroll processes.
- Streamlined payroll processes, improving efficiency for bi-weekly staff compensation.
Housekeeping Manager
Hutton Hotel
07.2016 - 01.2019
- Participated in complete renovation of interior of hotel and was active in establishing cleanliness procedures moving forward.
- Was integral in bringing biannual employee satisfaction scores up from 74% to 93%.
- Maintained quality control cleanliness scores in the 90’s throughout my tenure.
- Managed payroll, supply inventory, purchasing.
Education
Bachelor of Arts - Communications
Loyola University New Orleans
12.2008
Skills
- 10 years management experience in a multicultural and dynamic environment
- CMMS certified in computerized maintenance systems
- Promoted safety culture through implementation of daily safety briefings and required OSHA trainings
- Hands-on mastery of floor care procedures, including stripping, re-finishing, burnishing, buffing, and carpet extraction
- Proficient in Kronos, Microsoft Office (Word, Excel, Powerpoint), Adobe, WebTMA
- Building maintenance
- Space planning
- Asset management
- Work order management
- Vendor coordination
- Building operations
- Customer service
- Leadership skills
- Excellent communication
- Conflict resolution
- Team building
Timeline
Facilities Director - Custodial
Aramark/Fisk University
10.2020 - Current
Assistant Director of Housekeeping
Omni Nashville Hotel
02.2019 - 03.2020
Housekeeping Manager
Hutton Hotel
07.2016 - 01.2019
Bachelor of Arts - Communications
Loyola University New Orleans