Keith Fernbach
TALLAHASSEE,Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Manager/Inventory Manager
VZ Grips
04.2023 - Current
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Onsite Account Representative
Fastenal
10.2020 - 04.2023
- Working directly with multiple customer contacts and building relationships with upper management
- Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
- Retained high-value clients by providing exceptional support and personalized service.
- Receiving product; inspecting it for quality control, staging, scanning, and packing; and making deliveries
- Purchasing product, quoting, sourcing, and managing inventory
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
Inventory Manager
All Pro Equipment
07.2020 - 10.2020
- Assisted customers in identifying necessary parts, conducting research for accuracy and availability, placing orders, expediting back orders, shipping, receiving, and categorizing parts and all other necessary duties involved in the efficient operation of a successful parts department
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Assistant Project Manager
Contract Hardware of Florida
11.2019 - 07.2020
- Assemble and prepare complete and well thought-out estimates; perform quantity takeoffs and bid evaluations; clarify specific information and assumptions
- Receive all incoming hardware and prepare shipments to current job sites.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Customer Service Manager/Inventory Manager
VZ Grips
09.2013 - 10.2019
- Implemented and maintained inventory control policies and procedures
- Utilized computer programs to track inventory on hand
- Conducted inventory audits
- Answered customer emails and phone calls related to customer concerns
- Duties included assembling, addressing, stamping, coordinating shipping/receiving merchandise, unloading/unpacking, verifying products, and recording incoming merchandise
- Operated fork-lift truck to transport, convey and hoist shipments from shipping-and-receiving platform to storage and work areas
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Installation Technician
Williams Communications
07.2012 - 09.2013
- Installed emergency equipment in vehicles maintaining excellent quality control
- Communicated with clients as to the status of their installs including product purchasing and placement of equipment
- Implemented policies and procedures to increase efficiency in the install bay.
Owner Operator
Gumby's Pizza
01.2008 - 07.2012
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Monitor food preparation methods, portion sizes and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Education
A.A. in Liberal Studies -
Tallahassee Community College
Tallahassee, FLSkills
- Planograms
- Conflict Management
- Merchandising
- Store Management Experience
- Retail Management
- Project Management
- Procurement
- Effective workflow management
- Account Management
- Schedule Management
- Deadline-oriented
- Meticulous attention to detail
Electronic installation 12 volt
I enjoy customizing and enhancing the performance, aesthetics, and functionality of both automobiles and boats.
Timeline
Customer Service Manager/Inventory Manager
VZ Grips
04.2023 - Current
Onsite Account Representative
Fastenal
10.2020 - 04.2023
Inventory Manager
All Pro Equipment
07.2020 - 10.2020
Assistant Project Manager
Contract Hardware of Florida
11.2019 - 07.2020
Customer Service Manager/Inventory Manager
VZ Grips
09.2013 - 10.2019
Installation Technician
Williams Communications
07.2012 - 09.2013
Owner Operator
Gumby's Pizza
01.2008 - 07.2012
A.A. in Liberal Studies -
Tallahassee Community College
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