Keith Fisher
Cherry Hill,NJ
Summary
Accomplished Senior Security Manager with a proven track record at KLA International, enhancing customer satisfaction and exceeding loss prevention targets through effective policy implementation and team mentoring. Skilled in asset protection and fostering customer engagement, I excel in driving operational excellence and financial stability.
Overview
43
43
years of professional experience
Work History
Senior Security Manager
KLA INTERNATIONAL
04.2000 - Current
- Build relationships with perspective retailers in the Cherry Hill Mall and other surrounding stores.
- Performed perimeter checks in and outside of the mall, assist customers with loss vehicles and also performed battery jumps if needed
- Work directly with local law enforcement (CHPD) with any loss prevention issues. Establishing a respectful and all-inclusive team environment with a open door policy.
- Train the team on risk management and risk related issues that may arise in their daily functions on the job.
- Ensure and adhere to compliance requirements and also company policy and procedures.
- Making sure customers are out number one priority and support the other team members to adhere to that mission statement and goal.
Branch Manager
NationsCredit
03.1992 - 04.2000
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager
CIT Financial Group
01.1982 - 02.1992
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Bachelor Of Administration - Business Administration
Rowan University
Glassboro, NJ05.1981
Skills
- Loss Prevention
- Customer Service and Satisfaction
- Implement of Policy and Company Compliance
- Perimeter and Camera Implementation
- Customer engagement
- Mentoring and training
- Training of staff
- Communication to Upper Management
- Ensure Standard Operating Procedures
Timeline
Senior Security Manager
KLA INTERNATIONAL
04.2000 - Current
Branch Manager
NationsCredit
03.1992 - 04.2000
Branch Manager
CIT Financial Group
01.1982 - 02.1992
Bachelor Of Administration - Business Administration
Rowan University