Keith F. Murray
New York,NY
Summary
Skilled communicator with talent for inspiring and motivating cross-functional teams. Personable and empathetic individual with strong foundation in clinical practices and patient care management. Possesses knowledge in healthcare regulations and patient assessment, combined with skills in team coordination and administrative tasks. Committed to enhancing patient outcomes and supporting clinical team efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Clinical Director
Complete Wellness
01.2022 - Current
- Manage all clinical departments within multidisciplinary practice with special focus on prioritizing quality care and optimizing coding process.
- Establish procedures within each department to facilitate referrals between practitioners of various disciplines, including MDs, NPs, Chiropractors, Nutritionists, Psychologists, PTs, Acupuncturists, and Massage Therapists.
- Conduct interviews and hiring of new practitioners.
- Train newly hired practitioners on organizational system and core values.
- Conduct weekly team meetings to enhance communication and patient care coordination across clinics, including front desk, billing, practitioners, and management.
- Improved and added billing codes, resulting in increased revenue and reduced denials.
- Redesigned job descriptions to facilitate regular performance reviews.
- Increased employee retention rates by creating a positive work environment and promoting professional development opportunities.
Chief Operating Officer
Monmouth Pain & Rehabilitation
01.2018 - 01.2022
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Administered regulatory procedures for healthcare professionals, ensuring consistent quality care from doctor-patient interactions to front desk and billing.
- Partnered with marketing to devise innovative strategies for expanding patient base.
- Created comprehensive training materials and designed programs for all company departments which resulted in reducing training duration by 25%, improving efficiency, minimizing billing errors, expediting payer reimbursement, and eliminating need for claims rectification and re-billing.
- Managed and monitored regulatory inspections for five facilities, ensuring compliance with state requirements.
- Installed and integrated new billing and noting software across the organization.
- Supervised creation of marketing content across various mediums, copy, videos, and print ads.
- Introduced and expanded cutting-edge health services and products (including durable medical equipment) which resulted in enhancing patient satisfaction, increasing revenue, and decreasing patient readmissions.
Director of Chiropractic
Monmouth Pain & Rehabilitation
01.2015 - 01.2022
- Directed day-to-day chiropractic operations across multiple locations with emphasis on enhancing productivity and providing quality patient treatment.
- Trained and managed team, addressed issues, and implemented best practices.
- Supported company executives by collating reports for decision-making.
- Analyzed business needs and gathered patient feedback for process improvements.
- Trained new chiropractors in managing various office administration tasks.
- Identified and recruited talented professionals to drive business growth.
- Created KPIs to evaluate team member productivity and treatment techniques as chiropractic physicians.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Associate Chiropractor
Monmouth Pain & Rehabilitation
01.2009 - 01.2022
- Administered care to 100-120 patients every week.
- Recorded and managed patient notes and charts with precision.
- Reviewed patient history and performed physical, neurological, and orthopedic examinations to evaluate condition and determine disorders.
- Advised patients on lifestyle choices that affected injuries, conditions, and recovery.
- Administered pain management strategies and specialized procedures to enhance patient well-being and achieve recovery goals.
- Identified neuromusculoskeletal conditions and conducted corrective adjustments.
- Assisted patients in managing diverse injuries ranging from acute trauma to post-surgical conditions.
- Enhanced client satisfaction by thoroughly explaining patients' health concerns, requirements, and journey to recovery.
- Maintained x-ray equipment in compliance with state protocols.
- Built professional relationships with lawyers, orthopedists, neurologists, spinal surgeons, and various exercise facilities,
Education
Doctor of Chiropractic -
Life University
Marietta, GA06-2002
Skills
- Clinic Operations
- Project management
- Continuous Process Improvement
- Team Leadership & Development
- Regulatory Compliance & HIPPA
- Mentorship/Education
- Cross-functional teamwork
- Clinical leadership
Certification
Certifications
The Back School:
CEAS I Ergonomics Assessment Certification - 12/01/22
CEAS II Expanded Ergonomics Assessment Skills Certification - 05/01/23
CEAS III Practice & Management Occupational Ergonomics Certification -09/01/23
Six Sigma Global Institute:
Lean Six Sigma Yellow Belt Professional Certification - 05/06/24
Lean Six Sigma Green Belt Professional Certification - 08/28/24
Accomplishments
- Created and implemented new systems without disrupting operations, resulting in a 3% annual increase in revenue.
- Researched and introduced DME product, which led to an increase in customer satisfaction and resulted in a 90% decrease in customer returns and insurance reimbursements.
- Collaborated with marketing to develop specific health condition-based ads allowing us to increase our new patient numbers by 20 more new patients a month, utilizing focused based advertising and in office education we inversely increase patient retention.
Timeline
Assistant Clinical Director
Complete Wellness
01.2022 - Current
Chief Operating Officer
Monmouth Pain & Rehabilitation
01.2018 - 01.2022
Director of Chiropractic
Monmouth Pain & Rehabilitation
01.2015 - 01.2022
Associate Chiropractor
Monmouth Pain & Rehabilitation
01.2009 - 01.2022
Doctor of Chiropractic -
Life University
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