Keith Foster Fitzpatrick
Dorchester,MA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Operation Store Manager
Footlocker Inc.
Boston, Massachusetts
01.2019 - Current
- A natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Identified opportunities to improve operational efficiency within the store.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Analyzed financial data to identify trends in sales, profits or other KPIs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed daily operations including opening and closing procedures, banking activities and security protocols.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control
Education
Bachelor of Science - Criminal Justice
Bridgewater State University
Bridgewater, MAAssociate of Science - Management
Bridgewater State University
Bridgewater, MASkills
- Executive team leadership
- Inventory report generation
- Client/Vendor relations
- Market Analysis
- Budgeting and finance
- Project management
- Team liaison
- Strong verbal communication
- Verbal and written communication
- Financial operations management
Timeline
Operation Store Manager
Footlocker Inc.
01.2019 - Current
Bachelor of Science - Criminal Justice
Bridgewater State University
Associate of Science - Management
Bridgewater State University