Keith Franklin

• Developed and maintained scalable software solutions for automotive applications.
• Collaborated with cross-functional teams to define project requirements and specifications.
• Implemented automated testing frameworks to enhance code quality and reliability.
• Led code reviews and mentored junior developers on best practices and standards.
• Senior IT Software Developer in the General Motor's Dealer, Aftersales and CCA Supply Chain Division. Was an integral member of teams that developed a wide range of IT applications in EDI, Billing Systems, Claims, Material Returns, Parts Master File Maintenance and Online Picking Workload Tracking & Dispatch (TAG).The technical environment consisted of applications using COBOL II,DB2,IMS,PL/1, VSAM, and Easytrieve. Adept in the use of CA products such as CA-7, File-Aid and Endeavor. Was part of the effort to move General Motors to IBM products such as IBM Tivoli Workload Scheduler (TWS), File Manager and IBM Developer for z/OS.
• Participated in regular code sprints, contributing to rapid development and iteration of software products.
• Engaged in continuous learning to stay ahead of emerging technologies, ensuring team's solutions remained cutting edge.
• Optimized database queries for enhanced performance, enabling faster data retrieval and processing.
• .Mentored junior developers to improve their technical skills, fostering a culture of continuous learning within the team.
• Increased development speed by automating repetitive tasks using scripts and tools.

Senior developer in the Macy’s Systems & Technology (MST) Direct To Customer (D2C) system. Initially working on the Operations team by helping to analyze and develop solutions to issues with the production code and environment. Found ways to eliminate systemic ongoing problems and optimized code to be more proficient. Became the Lead Developer and expert on the D2C to Warehouse Management Systems (WMS) process. Used my expertise in COBOL/DB2 to eliminate 14 of the 15 program changes needed to onboard a new WMS facility. Lead Developer on process to track information as it flowed through D2C. This project provided more accuracy and timeliness to the Macy’s dashboard. Senior Developer on the team that allows Macy’s to use Pay Pal and Plenti. . The technical environment consisted of applications using COBOL II/DB2/CICS, VSAM, Easytrieve, XML and (very little Java, Eclispe and SoapUI to support the COBOL backend to web based applications.

• Developed and maintained software applications to enhance operational efficiency across Macy's systems.
• Collaborated with cross-functional teams to gather requirements and deliver technical solutions.
• Mentored junior developers, fostering skill development and knowledge sharing within the team.
• Mentored junior developers, fostering a collaborative team environment geared towards continuous learning and skill enhancement.
• Enhanced software performance by identifying and resolving critical bugs in multiple projects.
• Conducted thorough code reviews to identify areas for improvement, promoting adherence to coding standards across the team.
• Wrote code for database applications.

Led teams of developers both on-site and off-shore in the Home Depot Merchandising systems. These systems include host Vendor, SKU, Pricing, Cost and Advertising sub systems. As a Senior Systems Engineer for the Import Base Tables group; my duties included modifying reports to display new import related information; developing new Base Tables interfaces to distribute required corporate data (including the import information) to both the Import Host HP and to the IDC HP on a nightly basis; and modifying online applications to allow entry of additional information which is required to support the Import organization. The technical environment consisted of custom developed batch Base Tables applications using MVS Mainframe COBOL II/DB2/CICS, Easytrieve and very little Java/Flex.

• Led implementation of new technologies, driving system upgrades and enhancements.
• Spearheaded troubleshooting efforts for critical issues, ensuring minimal disruption to services.
• Delivered projects within tight deadlines by effectively managing time and prioritizing tasks based on urgency and complexity.
• Collaborated with cross-functional teams to develop high-quality software solutions for diverse clients.
• Delivered support training to help customers learn key features of applications.
• Created software applications in test-driven development environment.

Contract at MCI Telecommunication Corporation as a Senior Programmer/Analyst for the Segmented Growth Rate System (SGRS); duties included designing and implementing system changes; this included changes to COBOL II programs and pertinent JCL; participated in various meetings to assess the impact of new products on SGRS; coordinated the testing of modifications to SGRS as new products were added to the system.; wrote all SAS code to produce adhoc reports as requested by user groups.

• Debugged and modified COBOL and SAS software components.
• Discussed issues with team members to provide resolution and apply best practices.
• Performed regression and system-level testing to verify software quality prior to release.
• Developed user-friendly applications for increased efficiency and improved end-user experience.
• Enhanced software performance by implementing optimization techniques and reducing code complexity.

Provide analysis and programming support for a computer-based risk management information system developed by Crawford & Co. The primary purpose of the system is to provide detailed claim information of both a statistical and financial nature for the self-insured corporate and governmental markets.

• Developed software solutions to automate claims processing workflows.
• Designed and implemented database structures for efficient data retrieval and storage.
• Collaborated with cross-functional teams to identify system improvement opportunities.

Provide analysis and programming support for Purchasing and Material Management systems. These systems were converted to client specifications and software platforms.

• Developed and maintained software applications to enhance operational efficiency.
• Collaborated with cross-functional teams to design user-friendly interfaces.

Develop and maintain CICS/VSAM systems for the Fulton County Police Department including: Police Communication, Criminal History and Officer Training

• Developed and maintained software applications to streamline county operations.
• Collaborated with cross-functional teams to identify and resolve programming issues.