Keith Freitas
Louisville,KY
Summary
Highly-motivated employee with over two decades of experience in management and sales. Excels in operations and processes with the ability to quickly adjust to company needs and demands. Excellent communication and relationship building skills that helps foster high productivity in team environments.
Overview
20
20
years of professional experience
Work History
Operations Supervisor
FedEx
Louisville, KY
11.2020 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Prepared reports on operational performance metrics and presented them to management team.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Trained new employees on proper job functions and company policies and procedures.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Implemented new operational procedures, resulting in an increase in process efficiency.
- Led team of 15-30 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Interpreted and explained work procedures and policies to brief staff.
Insurance Agent
Symmetry Finacial Group
Swannanoa, NC
06.2020 - 11.2020
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed appropriate quotes based on risk information.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Automotive Service Advisor/Manager
Superior Auto Repair of Reston
Reston, VA
06.2004 - 03.2020
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Educated customers about preventative maintenance programs available at the dealership.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
- Conducted test drives before and after repair services.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed annual goals for each department based on market trends and competitor analysis.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Led a team of 10-20 employees, ensuring high productivity and excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Evangel Christian School
Dade City, VA05-2003
Some College (No Degree) -
Northern Virginia Community College
Annandale, VASkills
- Operations Management
- Compliance Management
- Staff Supervision
- Customer Relations
- Quality Assurance
- Performance monitoring
- Safety oversight
- Scheduling Coordination
- Engineering
- Production
- Task Delegation
- Budgeting and cost control strategies
- Marketing
- Inventory Coordination
- Customer relationship development
- Customer Relationship Management
- Team Training
- Employee Development
- Management
Affiliations
- Highly active in local church and church functions.
- Gardening
- Gunsmithing
- Shooting Sports
References
References available upon request.
Timeline
Operations Supervisor
FedEx
11.2020 - Current
Insurance Agent
Symmetry Finacial Group
06.2020 - 11.2020
Automotive Service Advisor/Manager
Superior Auto Repair of Reston
06.2004 - 03.2020
High School Diploma -
Evangel Christian School
Some College (No Degree) -
Northern Virginia Community College
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