Summary
Overview
Work History
Skills
Timeline
Generic

Keith Friant

Lowell,MA

Summary

A seasoned leader in logistics and operations, I excel in streamlining processes and enhancing customer satisfaction, evidenced by my impactful tenure at Fleet Couriers. My expertise in route planning and strong leadership has consistently improved operational efficiency and team performance, embodying a proactive approach to overcoming challenges and driving success.

Overview

2025
2025
years of professional experience

Work History

Operations Manager

Fleet Couriers / American Experditing
04.2016 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Head Dispatcher/Warehouse Manager

Fleet Couriers
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Received new orders, prepared documentation, and assigned personnel.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Answered phone calls and responded to customer emails.
  • Tracked and monitored vehicle performance and maintenance.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Provided customers with information on products and services.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled and organized delivery routes.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized customer feedback to improve customer service.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Conducted research to address shipping errors and packaging mistakes.
  • Organized records of vehicles, schedules and completed orders.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Driver

Fleet Couriers
08.2002 - Current
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Obtained signatures from customers upon delivery of goods.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Skills

  • Strong leadership
  • Route Planning
  • Scheduling expertise
  • Policy Enforcement
  • Logistics Management
  • Data Entry
  • Customer Relations
  • Driver communication
  • Route Navigation
  • Schedule Management
  • Dispatch Coordination
  • Routing orders
  • Coordinating urgent deliveries
  • Updating logs
  • Adjusting routes
  • Verifying coverage
  • Critical thinker
  • Processing orders
  • Incident Reporting
  • Stress Tolerance
  • Dispatching procedures
  • Schedule Coordination
  • Customer Relationship Management
  • Training new hires
  • Dispatching field personnel
  • Prioritizing calls
  • Delivery support
  • Monitoring field personnel
  • Delivery procedures
  • Closing tickets
  • Improving operations

Timeline

Operations Manager

Fleet Couriers / American Experditing
04.2016 - Current

Driver

Fleet Couriers
08.2002 - Current

Head Dispatcher/Warehouse Manager

Fleet Couriers

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Keith Friant