Keith Fulks
Katy,TX
Summary
Experienced front line leader providing stellar customer service to internal and external customers. Relationship management is a key factor of my success with leading roles in the customer focused environment. Have a reputation built on creating solutions and driving positive end results, ensuring customer expectations are fulfilled.
Overview
35
35
years of professional experience
Work History
Key Account Supervisor
Igloo
Katy, TX
11.2012 - Current
- Managed the relationship between internal teams and external customers.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Maintained positive working relationships with retailers and representatives.
- Collaborated with sales team members to develop solutions tailored to customer needs.
Customer Service Representative III
Igloo Products
Katy, TX
01.2004 - Current
- Manage national accounts including Target, Academy, Costco, and Home Depot
- Responsible for ensuring complete compliance, high service levels and order fulfillment
- Attend daily management meetings discussing any issues that may have a negative impact on the client
- Collaborate closely with all functional areas, including purchasing and procurement, shipping, distribution, sales, accounting and credit, EDI, and vendor compliance.
Team Leader
Citigroup
Houston, TX
01.2000 - 01.2004
- Facilitate leadership and daily management of my team, which consisted of 12-18 sales agents
- Provided motivation and development to the team, ultimately improving daily performance and meeting sales objectives.
Customer Service Representative II
Igloo Products
Katy, TX
01.1998 - 01.2000
- Processed orders via EDI (electronic data interface), fax, and phone
- Fielded customer inquiries and quote requests
- Provided product information, quote requests, freight quotes, and stock and production requests
- Responsible for daily monitoring of order processing and timely shipment to ensure complete customer satisfaction.
Master Machine Operator
Igloo Products
Katy, TX
01.1989 - 01.1998
- Maintain equipment to company standards
- Manage production line schedule on various products
- Responsible for meeting deadlines and following strict safety guidelines
- Production line trainer for new employees.
Education
Associates of Business Administration Management -
M.T.I.
01.1998
Skills
- Oracle
- Discover
- Excel
- Word
- Access
- Kronos
- Key Account Management
Timeline
Key Account Supervisor
Igloo
11.2012 - Current
Customer Service Representative III
Igloo Products
01.2004 - Current
Team Leader
Citigroup
01.2000 - 01.2004
Customer Service Representative II
Igloo Products
01.1998 - 01.2000
Master Machine Operator
Igloo Products
01.1989 - 01.1998
Associates of Business Administration Management -
M.T.I.
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