Keith Funk

Performed vehicle rescue, recovery, and transport via rollback transportation tow vehicle.

Perform customer vehicle lockouts key recovery and retrieval.

Performed customer roadside assistance including- dead batteries, flat tires, tire repair, tire replacement, vehicle no starts and vehicle tow and transport.

Perform fuel deliveries to customers with no fuel emergency’s.

• Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
• Ensured the safe transportation of vehicles with proper securing techniques and equipment usage.
• Promoted safe driving habits among colleagues through leading by example and actively addressing observed unsafe behaviors or practices on the roadways or at job sites.
• Conducted vehicle assessments to determine appropriate towing methods, minimizing potential damage during transport.
• Collaborated with dispatchers for smooth coordination, resulting in faster response times and improved service quality.

Assembly, maintenance, diagnostic, and repair of electric bicycles or other forms of electrified personal transportation devices. Motorcycles, scooters, tricycles, skateboards etc.

• Assisted customers with troubleshooting, providing clear guidance on bike operation and care.
• Maintained accurate records of repairs and services performed for customer reference and inventory management.
• Collaborated with team members to streamline repair processes, improving turnaround times.
• Implemented best practices for bicycle assembly and disassembly, increasing overall service quality.
• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

• Utilized diagnostic equipment to identify issues and recommend solutions for optimal vehicle operation.
• Efficiently diagnosed vehicle issues using advanced diagnostic tools, enabling quicker identification of problems and expedited repairs.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Changed, rotated, and balanced tires on different types of vehicles.
• Repaired and replaced worn and damaged components.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Communicate effectively with customers to ensure absolute customer satisfaction.
• Work with clients to develop specialized custom 1 off and aftermarket performance focused design and build specs.

• Trained and mentored team members on product knowledge and customer experience.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Conducted regular maintenance checks to ensure optimal performance of machinery.
• Implemented preventive maintenance schedules to prolong equipment lifespan.
• Utilized variety of tools and diagnostic equipment to complete repairs.
• Conducted regular maintenance checks to prevent future system failures, ensuring long-term customer satisfaction.
• Provide the best possible customer service experience with a mandatory easy to understand clear safe instructions with examples of proper use and misuse operations of tools and equipment ensuring a safe successful injury free rental experience.

• Providing 16 years of off-road motorcycle Racing knowledge wisdom and experience. Motorcycle Product review and testing. Research & development test rider/driver of various on and off road motorized vehicles.
• Conducted rigorous testing of electric motorcycle prototypes for performance, design, handling dynamics and failures of components for safe and competitive operations .
• Analyzed test results to identify trends, troubleshoot issues, and suggest improvements.
• Supported new product development initiatives by providing valuable input based on extensive testing experience.
• Developed custom test setups for unique requirements, enhancing the scope of R&D capabilities.
• Participated in design reviews, offering constructive feedback to enhance product functionality and reliability.