KEITH GABRIEL
Baltimore
Summary
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements. with solid history in troubleshooting and maintaining complex systems. Consistently ensured optimal operation of equipment, leading to significant improvements in efficiency and reliability. Demonstrated expertise in problem-solving and technical diagnostics.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
17
17
years of professional experience
Work History
AOITF Technician
Brimrose
01.2018 - 01.2023
- Conducted testing and analysis on advanced optical interrogation and tomographic imaging systems
- Collaborated with engineers and scientists to troubleshoot and optimize system performance
- Documented test results and provided feedback for product improvement
- Participated in research and development projects to enhance product capabilities
Sterile Processing Technician / Shift Supervisor
Union Memorial Hospital
03.2012 - 06.2016
- Decontaminated and sterilized instruments, medical supplies, and equipment
- Assembled, wrapped, and sterilized trays of instruments following Standard Precautions
- Monitored biological and chemical wash solutions to ensure quality and consistency
- Managed and restocked sterile inventory, submitting requisitions as needed
- Assisted in maintaining compliance with hospital policies, OSHA regulations, and industry standards
Assistant Clinic Manager
Chesapeake Family Foot Care, PA
07.2006 - 03.2012
- Collected patient data and maintained accurate medical records
- Posted medical charges and processed insurance claims
- Assisted patients during treatments and coordinated care
- Managed incoming calls and scheduled patient appointments
- Verified insurance coverage and benefits with providers
- Communicated with pharmacies for prescription refills
- Entered Explanation of Benefits (EOB) data from insurance companies
Pharmacy Technician & Data Entry Specialist
HMIS Omnicare
01.2006 - 01.2009
- Awarded Employee of the Year for 2006 and 2007
- Prepared prescribed medications and ensured proper packaging
- Conducted physical inventory of pharmacy drugs and supplies
- Processed medication orders accurately and efficiently
- Maintained patient profiles, addressing allergies and drug interactions
- Assisted licensed pharmacists in dispensing medications
- Provided customer service, answered phone calls, and clarified prescription orders
- Prepared and labeled medication orders, including oral, IV, and topical prescriptions, to meet patient needs.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Utilized pharmacy management software to maintain up-to-date patient records and inventory levels.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Employee of the year for 2006, 2007
Education
Bachelor of Science - Business Management
Centro Escolar University
Mendiola, Philippines04-2004
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Written/Verbal communication
Timeline
AOITF Technician
Brimrose
01.2018 - 01.2023
Sterile Processing Technician / Shift Supervisor
Union Memorial Hospital
03.2012 - 06.2016
Assistant Clinic Manager
Chesapeake Family Foot Care, PA
07.2006 - 03.2012
Pharmacy Technician & Data Entry Specialist
HMIS Omnicare
01.2006 - 01.2009
Bachelor of Science - Business Management
Centro Escolar University
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