Keith Garcia
Mt. Pleasant,SC
Summary
Dynamic IT professional with extensive experience excelling in SQL database management and C# development. Proven track record in automating workflows and enhancing operational efficiency. Adept at collaborating with cross-functional teams and delivering innovative solutions, ensuring seamless content delivery and compliance with industry standards.
Overview
12
12
years of professional experience
Work History
Digital Content Manager
Baker & Taylor
Charlotte, NC
05.2018 - 09.2025
- Performed daily audits of Backorder Inventory and content availability to ensure sold titles were accessible in ReadNow and Adobe formats
- Monitored FTP servers and production environments to prevent content backlog and maintain optimal storage capacity
- Led technical meetings with overseas Senior Software Engineers to diagnose programmatic failures and deliver actionable solutions
- Provided executive-level updates on infrastructure issues, software bugs, Boundless product concerns, and publisher content discrepancies
- Collaborated with global publishers and libraries to resolve eBook content issues and ensure compliance with delivery standards
- Managed millions of audiobook and eBook assets across multiple platforms and formats
- Replaced legacy Access-based filing system with a C# .NET desktop application integrated with SQL logging, reducing file retention from over 100 days to 5-minute intervals
- Designed and maintained a JIRA service desk for tracking content and Boundless product issues
- Rebuilt eBook production infrastructure twice following major security breaches, restoring full operational capacity
- Created an automated process using SQL to track audiobook files received from publishers and route them into a program developed by software engineers that extracted metadata and uploaded files to AWS buckets; monitored error logs, identified failures, and escalated code issues to engineering teams for resolution
- Developed a comprehensive eBook automation workflow including FTP ingestion, watermarking, archiving, metadata extraction, repackaging for Adobe/ReadNow, and Azure container upload with SQL logging; monitored error logs and updated content to resolve failures in programs developed by senior software engineers
- Created MARC records for Follett through internal ordering systems
- Oversaw cover image management and updates across platforms
- Identified recurring content issues from publishers, documented trends, and provided QA teams with test cases
- Monitored SQL and Windows servers for performance anomalies and escalated issues proactively
- Provided infrastructure and content support during weekends, holidays, and personal time to ensure uninterrupted operations
SQL Implementer
Legacy Data Access
Charlotte, NC
07.2017 - 05.2018
- Developed and maintained SQL statements, views, tables, and functions to support data integrity and transformation
- Updated and created Java functions to parse and restructure data for client applications
- Ensured complete and accurate data migration across systems
- Maintained project libraries and validated function performance
- Deployed applications and managed user access via GlassFish
- Delivered client support throughout the application lifecycle
- Participated in weekly scrum meetings and contributed process improvement recommendations
Computer Support Technician / Applications Analyst
Alston & Bird
Charlotte, NC
11.2015 - 02.2017
- Provided end-user support for desktops, laptops, tablets, printers, LAN networks, mobile devices, and A/V equipment
- Managed IT and A/V hardware inventory and upgrades using Active Directory and other tools
- Supported global conferences with A/V setup and troubleshooting
- Delivered application support for Microsoft Office and online collaboration tools
IT Support Technician
WorldWide Tech Services
Charlotte, NC
10.2013 - 11.2015
- Certified in IBM/Lenovo, HP, and Dell hardware support
- Installed and recovered operating systems across desktops, laptops, tablets, and servers
- Diagnosed and resolved hardware and software issues, including BIOS and driver updates
- Ensured network connectivity and performed data backup and restoration
- Executed OS upgrades from Windows XP to Windows 7
- Delivered timely break/fix solutions to meet service-level expectations
Education
Bachelor of Science - Business Administration
Appalachian State University
12.2009
Foundations of Data Science
University of California, Berkeley
01-2022
Azure Fundamentals Certification (AZ-900) -
Microsoft
12.2019
Java Engineering Certification -
Iron Yard Coding Bootcamp
06.2017
Skills
- C# and NET Framework
- SQL database management
- Azure cloud services
- PowerShell scripting
- Excel data analysis
- Access database solutions
- HTML and CSS development
- JIRA project tracking
- Java programming
- Windows Server administration
- iOS application development
Affiliations
- Self-taught guitar, bass, piano
- Reading
- Hiking and camping
- Volunteer work
Timeline
Digital Content Manager
Baker & Taylor
05.2018 - 09.2025
SQL Implementer
Legacy Data Access
07.2017 - 05.2018
Computer Support Technician / Applications Analyst
Alston & Bird
11.2015 - 02.2017
IT Support Technician
WorldWide Tech Services
10.2013 - 11.2015
Bachelor of Science - Business Administration
Appalachian State University
Foundations of Data Science
University of California, Berkeley
Azure Fundamentals Certification (AZ-900) -
Microsoft
Java Engineering Certification -
Iron Yard Coding Bootcamp
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