Summary
Overview
Work History
Education
Skills
Timeline
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Keith Gibson

Grovetown

Summary

Dynamic business owner with a proven track record at Diablos/KB Deli, excelling in operations management and customer relations. Successfully enhanced efficiency and increased customer satisfaction through strategic planning and relationship building. Skilled in training teams and optimizing supply chains, driving growth and fostering a collaborative work environment.

Overview

32
32
years of professional experience

Work History

Owner

Diablos/KB Deli
12.2018 - Current
  • Developed and implemented operational strategies to enhance business efficiency.
  • Oversaw daily operations, ensuring compliance with safety standards and regulations.
  • Managed inventory control processes, optimizing supply chain management practices.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Analyzed market trends to identify new business opportunities and drive growth.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Maintenance Supervisor

Team
03.2012 - 2017
  • Supervised maintenance team to ensure timely completion of repair and upkeep tasks.
  • Developed preventive maintenance schedules, reducing equipment downtime and enhancing operational efficiency.
  • Implemented safety protocols, promoting compliance with industry regulations and reducing workplace incidents.
  • Trained staff on equipment operation and maintenance procedures, fostering skill development and teamwork.
  • Coordinated with vendors for parts procurement, ensuring timely availability of necessary materials for repairs.
  • Conducted facility inspections, identifying areas for improvement and implementing corrective actions promptly.
  • Managed maintenance budget effectively, optimizing resource allocation while minimizing costs without compromising quality.
  • Led initiatives to streamline workflows, improving response times to maintenance requests by enhancing communication channels.
  • Supervised Number employees and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

Service Manager

Stokes Hodges
09.2008 - 2012
  • Led service operations, ensuring high-quality customer satisfaction and timely issue resolution.
  • Developed training programs for staff to enhance service delivery and operational efficiency.
  • Implemented process improvements that increased team productivity and streamlined workflows.
  • Managed customer feedback systems to identify areas for enhancement in service offerings.
  • Oversaw inventory management, minimizing costs while ensuring availability of essential supplies.
  • Collaborated with cross-functional teams to align service strategies with business objectives.
  • Mentored junior staff, fostering skills development and promoting a culture of excellence in service delivery.
  • Analyzed performance metrics to drive strategic decisions and improve overall service effectiveness.
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Service Advisor

Stokes-Hodges
09.1998 - 05.2008
  • Facilitated customer interactions to assess service needs and provide tailored recommendations.
  • Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
  • Managed customer inquiries, resolving issues efficiently to enhance overall experience.
  • Collaborated with technicians to communicate service updates and timelines effectively.
  • Maintained accurate records of services performed and customer interactions for quality assurance.
  • Developed knowledge of vehicle systems and industry trends to educate customers on maintenance options.
  • Implemented process improvements that streamlined service workflows and reduced wait times.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Ironworker

Union 709
07.1993 - 05.1997
  • Assisted in interpreting blueprints and project specifications for accurate construction guidance.
  • Operated hand tools and power equipment to support structural assembly tasks.
  • Collaborated with team members to ensure compliance with safety protocols on job sites.
  • Learned proper rigging techniques for lifting and positioning steel components effectively.

Education

High School Diploma - Welding

Lakeside High
Evans, GA
06.1994

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Operations management
  • Business management
  • Strategic planning
  • Business planning

Timeline

Owner

Diablos/KB Deli
12.2018 - Current

Maintenance Supervisor

Team
03.2012 - 2017

Service Manager

Stokes Hodges
09.2008 - 2012

Service Advisor

Stokes-Hodges
09.1998 - 05.2008

Ironworker

Union 709
07.1993 - 05.1997

High School Diploma - Welding

Lakeside High

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Keith Gibson