Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
References
Timeline
Generic

Keith Goodwin

Humble

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Site Manager

Managed Labor Solutions
Houston
04.2025 - Current
  • Coordinated communication between site teams and management to ensure alignment.
  • Scheduled workforce assignments to optimize productivity and resource allocation.
  • Monitored compliance with safety regulations and maintained safety protocols on-site.
  • Supported the training and onboarding of new team members for site operations.
  • Documented project progress and reported updates to upper management regularly.
  • Facilitated problem-solving sessions to address operational challenges promptly.
  • Implemented organizational systems for tools and materials on the job site.
  • Developed schedules for different stages of construction projects and monitored their progress against timelines.
  • Modified plans in response to delays, bad weather, or construction site emergencies.
  • Initiated corrective actions when necessary in order to maintain quality standards.
  • Coordinated with subcontractors to complete projects on time and within budget.
  • Conducted regular inspections of the work area to identify potential risks or hazards.

Operations Manager

The Hertz Corporation
Houston
07.2022 - 03.2025
  • Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
  • Lead and supported processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
  • Resolved customer issues, ensuring a positive customer experience
  • Pro-actively drove the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly championed productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engaged in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducted performance evaluations that are timely and constructive, where applicable
  • Managed the airport and assigned locations/geographic areas when the General Manager was not present
  • Participate in the recruiting process, as required
  • Provided upper management with various updates and indicators as requested
  • Remained current on all administrative duties according to company policy
  • Conducted all safety audits making sure all facilities are up to code while documenting and filing all proper paperwork

Customer Service, Cashiering

Conyers Nissan
Conyers
07.2021 - 06.2022
  • Greet customer at the cashier window in a pleasant and professional manner.
  • Compute customer bills.
  • Received cash, checks and credit card payments from customers; records amount received.
  • Made change and issued receipts to customers.
  • Provided cash refunds or credit memorandums to customers for returned merchandise.
  • Operate cash register.
  • Reconcile cash drawer daily.
  • Refer customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
  • Handled customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
  • Maintain and file repair orders, parts invoices, rental forms; lists missing documents.
  • Closed all open invoices.
  • Reconciled gas purchase statements.
  • Assist service and parts department with telephone coverage.
  • Provide clerical and secretarial assistance to parts and service departments.
  • Work with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
  • Maintain a professional appearance.
  • Kept work area neat and clean.
  • Performed other duties as assigned.

Front Desk Manager

Grand Tuscany Hotel
Houston
05.2019 - 06.2021
  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Audit and balance reports from the day shifts
  • Schedule guest wake-up calls and reservations for the following day
  • Verify that all EOD work has been performed by other departments
  • Respond to guest inquiries, concerns and complaints as needed
  • Answer phones and place reservations
  • Run EOD computer functions so they are complete by the end of the shift
  • Prepare guest bills for next-day checkouts and process reservation cards
  • Balance cash drawers and record receipts
  • Facilitate the deposit of guests’ valuables in hotel safe

Education

Associate of Applied Science - Public Administration

Lone Star College
Houston, TX
05-2028

High School Diploma -

Spring Woods High School
Houston, TX

Skills

  • Management (7 years)
  • Microsoft Office
  • Upselling
  • Time Management
  • Business development
  • Operations Management (3 years)
  • Customer Service (8 years)
  • Leadership
  • Employee training
  • Team building
  • Problem solving
  • Environmental management
  • Site inspections
  • Health and safety compliance

Certification

Driver's License

Additional Information

  • Small Business Owner
  • Texas Real Estate Agent

Accomplishments

  • Employee of the Month Hertz Corp.

References

References available upon request.

Timeline

Assistant Site Manager

Managed Labor Solutions
04.2025 - Current

Operations Manager

The Hertz Corporation
07.2022 - 03.2025

Customer Service, Cashiering

Conyers Nissan
07.2021 - 06.2022

Front Desk Manager

Grand Tuscany Hotel
05.2019 - 06.2021

Associate of Applied Science - Public Administration

Lone Star College

High School Diploma -

Spring Woods High School

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