Eli Aguilar

Results-driven IT professional with a proven track record as a Helpdesk Assistant, delivering exceptional Tier 1 technical support to optimize the performance of three large medical office suites. Adept at efficiently closing out support tickets with a high degree of accuracy. Experienced in managing IT problem databases and escalating programming issues to level II support when necessary. Eager to leverage a comprehensive skill set, including a strong commitment to customer service and ongoing certifications in CompTIA A+ and CompTIA Network+, to contribute effectively in a dynamic work environment. Known for a proactive approach, quick learning, and a passion for solving complex technical challenges. Ready to make a meaningful impact in a new role by combining technical expertise with a dedication to streamlined workflows and outstanding problem-solving abilities. Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• CompTIA A+ Certification, In Progress
• CompTIA Network+ Certification, In Progress

Proficient in utilizing tools such as Excel and Google Sheets to create effective data visualizations, aiding in the interpretation and communication of complex information., Experienced in constructing websites using platforms like Google Sites and WordPress, combining technical expertise with creative design elements., Well-versed in MS Office applications, including Word and Excel, for efficient document creation and data analysis., Proficient in utilizing Google Docs for collaborative document creation and editing., Demonstrated mastery in active listening, fostering a deep understanding of user needs and concerns., Excellent verbal communication abilities enabling the clear and accessible conveyance of technical information to diverse audiences., Keen attention to detail in all communication aspects ensures accuracy in troubleshooting and problem-solving processes, minimizing errors and optimizing solutions., Possesses an analytical mindset enabling the dissection of complex issues to identify root causes, ensuring a thorough understanding of problems and facilitating the implementation of practical and effective solutions., Adept at collaborative teamwork, particularly in cross-functional settings. Skilled in working seamlessly with diverse teams to achieve shared goals. The ability to contribute positively to team dynamics enhances overall productivity and success., Possesses an analytical mindset crucial for dissecting complex issues and identifying root causes effectively., Skilled in conducting root cause analyses, contributing to a thorough understanding of problems and the implementation of targeted solutions., Proficient problem-solving capabilities offering practical and efficient solutions to technical challenges., Adept at collaborative teamwork, particularly in cross-functional environments. Capable of working seamlessly with diverse teams to achieve shared goals.