Keith Hampton
Winter Springs
Summary
Dynamic leader with proven expertise in operations management and team building, honed across roles from General Manager at Cracker Barrel Old Country Store to Boiler Technician in the US Navy. Excelled in driving sales growth, enhancing customer relations, and streamlining vendor relationships. Achieved significant improvements in profitability and team performance, demonstrating exceptional problem resolution skills and a commitment to excellence.
Overview
33
33
years of professional experience
Work History
General Manager
Cracker Barrell Old Country Store
12.2013 - 01.2025
- Lead four locations as part of training for District Manager
- Managed budget implementations, employee reviews, training, schedules.
- Lead a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Kitchen Manager
Smokey Bones Bar & Fire Grill
10.2011 - 12.2013
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Implemented new systems for cost controls to improve consistency of food yields and product quality.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Assistant General Manager
TGI Fridays
07.2003 - 10.2011
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Boiler Technician
US Navy
10.1991 - 07.1993
- Reduced downtime with proactive troubleshooting and efficient problem-solving skills.
- Enhanced safety protocols by implementing thorough inspections and identifying potential hazards.
- Responded promptly to emergency situations involving boilers to minimize damage or risk of injury.
- Exceeded performance expectations consistently through attention to detail, strong work ethic, and dedication to achieving operational success.
- Increased boiler efficiency by conducting regular maintenance and repairs.
Education
Associate of Science - General Studies
Hillsborough Community College
Tampa, FL03-1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Customer relations
- P&L management
- Vendor relationships
- Sales expertise
- Account management
Timeline
General Manager
Cracker Barrell Old Country Store
12.2013 - 01.2025
Kitchen Manager
Smokey Bones Bar & Fire Grill
10.2011 - 12.2013
Assistant General Manager
TGI Fridays
07.2003 - 10.2011
Boiler Technician
US Navy
10.1991 - 07.1993
Associate of Science - General Studies
Hillsborough Community College
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