Summary
Overview
Work History
Education
Skills
Timeline
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Keith Hansard

Cumming,GA

Summary

Self-motivated Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

15
15
years of professional experience

Work History

Operations Manager

Arrow Waste
Mableton, GA
10.2023 - Current
  • Built strong operational teams to meet process and production demands.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Conducted employee observations and documented findings.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed scheduling, training and inventory control.
  • Enforced federal, state, local and company rules for safety and operations.
  • Supported accident investigations and prepared related paperwork.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Operations Manager

Waste Management
NORCROSS, GA
06.2009 - 08.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised daily operations of multi-million dollar waste hauling operation.
  • Interacted well with sales and customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Presented performance and productivity reports to supervisors.

Education

High School Diploma -

North Gwinnett High School
Suwanee, GA
05.1988

Skills

  • Records Organization and Management
  • Management Training
  • Human Resources Oversight
  • Mathematical Calculation and Reasoning
  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation
  • Customer Service
  • Logistics Oversight
  • Operation Monitoring
  • Planning and Implementation
  • Staff Management
  • Team Leadership
  • Performance Monitoring
  • Maintenance Planning
  • Inventory Management
  • Process Improvement
  • Health and Safety Compliance
  • Incidents Management
  • Building and Facility Management
  • Policies and Procedures Implementation
  • Logistics Management

Timeline

Operations Manager

Arrow Waste
10.2023 - Current

Operations Manager

Waste Management
06.2009 - 08.2023

High School Diploma -

North Gwinnett High School

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Keith Hansard