Brian Keith Harris
West Blocton,Alabama
Summary
Dependable and experienced in multitasking across field teams, excelling in improving mobile coordination activities. Calm under pressure, I deliver clear instructions for timely action. Maintain excellent rapport with people of diverse personality types to minimize conflicts and confusion. Attentive Dispatcher dedicated to providing reliable support and implementing sound organization strategies for call coordination. Expertise in telephone and two-way radio communication allows for efficient relay of quick messages, work orders, and field instructions. Skilled in recording and organizing incident reports and caller requests for easy reference. Consistently meet company goals through consistent and organized practices. Adapt well to new situations and challenges to enhance the organizational brand. Currently seeking a full-time position that offers professional challenges where I can utilize interpersonal skills, excellent time management, and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position and contribute to the team's success. Built an excellent reputation for resolving problems and improving customer satisfaction over 25 years of experience in Transportation.
Overview
13
13
years of professional experience
Work History
Truck Driver
Sabel Steel
05.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Dispatcher
Bama Concrete
06.2022 - 12.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Volunteer Coordinator
Amedisys Hospice
12.2020 - 06.2022
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Oversaw training and mentoring of up to [15] new team members each quarter.
- Supervised and promoted volunteers into permanent roles based on staff feedback.
Truck Driver
Custom Commodities
05.2016 - 03.2018
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Transported hazardous materials and oversized shipments without incident.
- Verified hazardous material product descriptions and determined any discrepancies in paperwork.
- Verified contents of inventory loads against Bills of Lading.
- Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Contacted customers to report delayed delivery times.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
Truck Driver
Linde Gas
10.2015 - 05.2016
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Verified contents of inventory loads against Bills of Lading.
- Transported hazardous materials and oversized shipments without incident.
- Verified hazardous material product descriptions and determined any discrepancies in paperwork.
- Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
- Contacted customers to report delayed delivery times.
Truck Dispatcher
Bama Concrete
10.2011 - 10.2015
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Documented service activities and issues and produced regular reports.
- Tracked purchase orders and approved vendor invoices for outside services.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Scheduled and tracked movements of owned and rented equipment.
- Communicated with customers daily about freight movements and delivery timetables.
- Ordered supplies and allocated resources to personnel based on need.
- Coordinated repairs to vehicles to maintain fleet operations.
- Received new orders, prepared documentation and assigned personnel.
- Maintained energy and enthusiasm in fast-paced environment.
Education
GED -
Jess Lanier High School
Bessemer, ALAssociate of Arts - Bible Studies
Southeaster Bible Collage
Some College (No Degree) - Computers
Kaplan University
Davenport, IASkills
- Updating logs
- Dispatching field personnel
- Verifying coverage
- Service coordination
- Closing tickets
- Delivery policies
- Maintaining call metrics
- Prioritizing calls
- Routing orders
- Planning and Coordination
- Good Telephone Etiquette
- Multitasking Abilities
- Analytical and Critical Thinking
- Dependable and Responsible
- Written Communication
- Training and Development
- Safe Driving
- Strong Work Ethic
- Self-motivation and discipline
- Safe Driving Practices
- Dependable and reliable
- Transportation safety
- Class A Commercial Driver's License
- DOT Compliance
- Route Planning
- GPS and route planning
- Vehicle Maintenance
- Inclement weather driving
- Route Management
- Customer-Oriented
- Equipment Operation
- Materials Transport
- Basic Computer Literacy
- Accurate record keeping
- Load securing proficiency
- Defensive Driving Techniques
- Clean MVR
- Decision-Making Competence
- Delivery Scheduling
- Logistics Planning
- Physical stamina and strength
Timeline
Truck Driver
Sabel Steel
05.2023 - Current
Dispatcher
Bama Concrete
06.2022 - 12.2022
Volunteer Coordinator
Amedisys Hospice
12.2020 - 06.2022
Truck Driver
Custom Commodities
05.2016 - 03.2018
Truck Driver
Linde Gas
10.2015 - 05.2016
Truck Dispatcher
Bama Concrete
10.2011 - 10.2015
GED -
Jess Lanier High School
Associate of Arts - Bible Studies
Southeaster Bible Collage
Some College (No Degree) - Computers
Kaplan University
Similar Profiles
Victoria GrissettVictoria Grissett
Inside Sales Representative at Sabel SteelInside Sales Representative at Sabel Steel
Sean ThomasSean Thomas
Manager at Sabel SystemsManager at Sabel Systems
Daniel DzackaDaniel Dzacka
Data Architect /ETL Developer at Sabel SystemsData Architect /ETL Developer at Sabel Systems
Kelee JohnsonKelee Johnson
Auxiliary Teacher at Bibb County Board of EducationAuxiliary Teacher at Bibb County Board of Education
Keith HarrisKeith Harris
Evangelism Director at Pleasant Grove Baptist AssociationEvangelism Director at Pleasant Grove Baptist Association