Keith Herman
Winston-Salem,NC
Summary
Result-oriented General Manager with 10+ years of experience leading teams and driving business success. Demonstrated ability to pay close attention to details and ensure efficient operations. A natural leader who inspires and motivates team members to achieve their best. Committed to delivering results and exceeding targets. Ready to leverage expertise in managing operations and driving growth to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
VANIR Installed Sales, LLC
2022.02 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Designed sales and service strategies to improve revenue and retention.
Project Manager
JCS Carolinas
2021.05 - 2022.02
- Conferred with project personnel to identify and resolve problems.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Veteran Admission Specialist
Heavy Construction Academy
2019.09 - 2021.06
- Coordinated and managed various programs or projects to achieve established objectives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted in developing strategies to increase customer satisfaction levels.
Assistant Store Manager Specialty Sales
Lowe's Companies, Inc.
2019.02 - 2019.09
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Operations and Training
North Carolina National Guard
2013.03 - 2019.02
- Supported senior staff members in the completion of complex projects within deadlines.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
Education
Bachelor's degree, Multi/Interdisciplinary Studies -
Liberty University
01.2014
Skills
- Contract Negotiation
- Organizational Leadership
- Operations Management
- Operational Planning
- Public Relations
- Human Resources
- Program Management
- Project Management
- Strategic Planning
- Account Management
- Contract Negotiations
- Expense Control
- Business Development
- Advertising and Marketing
- Operations Oversight
Certification
- OSHA 30-Hour - OSHA Safety Training Institute
- Lean Six Sigma Black Belt (ICBB) - The Council for Six Sigma Certification (CSSC)
- Certified Installer - LP Building Solutions
- VSI Certified Installer - Vinyl Siding Institute
Timeline
General Manager
VANIR Installed Sales, LLC
2022.02 - Current
Project Manager
JCS Carolinas
2021.05 - 2022.02
Veteran Admission Specialist
Heavy Construction Academy
2019.09 - 2021.06
Assistant Store Manager Specialty Sales
Lowe's Companies, Inc.
2019.02 - 2019.09
Operations and Training
North Carolina National Guard
2013.03 - 2019.02
Bachelor's degree, Multi/Interdisciplinary Studies -
Liberty University
- OSHA 30-Hour - OSHA Safety Training Institute
- Lean Six Sigma Black Belt (ICBB) - The Council for Six Sigma Certification (CSSC)
- Certified Installer - LP Building Solutions
- VSI Certified Installer - Vinyl Siding Institute
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