Keith Hernandez
Winchester,VA
Summary
Professional Summary Results-driven Revenue Cycle and Operations Leader with over 4 years of experience in high-volume medical and retail management. Proven expertise in optimizing patient access workflows, ensuring 100% regulatory compliance, and driving upfront collections. Expert in utilizing AI-driven tools to enhance operational efficiency and coaching diverse teams to exceed performance metrics. Dedicated to delivering an exceptional patient experience through strategic decision-making and empathetic leadership.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
MyEyeDr.
Winchester, VA
04.2024 - Current
- Oversee daily operations for a high-volume medical office, focusing on patient registration, insurance verification, and administrative accuracy.
- Directly manage and mentor the sales and office team, achieving targeted growth and operational results within a 4-month period.
- Audit and enforce strict adherence to HIPAA policies and healthcare regulatory standards across all departments.
- Monitor and analyze performance metrics for staff, implementing corrective action plans to ensure optimal service and revenue goals.
- Facilitate cross-departmental communication to streamline the patient journey from check-in to final billing.
Assistant General Manager
LLFlooring
Winchester, VA
06.2020 - 04.2024
- Optimized complex scheduling and labor management for cross-functional teams, reducing overtime while maintaining peak productivity.
- Analyzed key performance indicators (KPIs) across all operational units to identify and resolve efficiency bottlenecks.
- Executed targeted sales campaigns and market research that significantly increased regional revenue.
- Led compliance initiatives for health and safety regulations, maintaining a safe and effective working environment.
- Conducted regular feedback and coaching sessions to empower staff and unlock individual performance potential.
Education
High School Diploma -
Bay City High School
Bay City, TXHigh School Diploma -
Lord Fairfax Community College
Middletown, VASkills
- Operational Excellence: KPI tracking (wait times, productivity), process standardization, and auditing
- Leadership & Coaching: Staff development, conflict resolution, and performance-based mentoring
- Technological Proficiency: Advanced AI application in workflow optimization and Microsoft Office Suite
- Compliance: Expert-level knowledge of HIPAA, healthcare safety regulations, and ethics
- Labor Management: Expert in optimizing staff schedules to maximize department productivity while strictly controlling overtime costs
- Conflict De-escalation: Proven ability to manage high-pressure patient and customer interactions with empathy and professional courage
Timeline
Assistant General Manager
MyEyeDr.
04.2024 - Current
Assistant General Manager
LLFlooring
06.2020 - 04.2024
High School Diploma -
Bay City High School
High School Diploma -
Lord Fairfax Community College