Keith Higgins
Auburn,United States
Summary
Expert with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing and fixing diverse problems. Adapts easily to challenges of each work assignment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Installation Technician
Wetherbee Heating and Air
Auburn, AL
06.2019 - Current
- Executed installation, repair and maintenance tasks on a wide range of residential and commercial HVAC equipment.
Information Technology Specialist Contractor
Triton Management Group Inc.
Montgoemry, AL
04.2015 - 05.2019
- Assisted with coordinating the installation of software systems and worked closely with the user experience team to develop and implement dashboards for financial statements and customer profiles.
Information Technology Manager
Business Insurance Group
Montgomery, AL
01.2013 - 03.2015
- Responsible for managing company-wide installation, configuration, and maintenance of hardware and software systems.
- Formulated and executed IT policies, procedures, and best practices aimed at maximizing efficiency levels, strengthening security protocols,and ensuring compliance with industry standards.
- Designed, created and maintained databases for various applications used by the organization.
- Created comprehensive strategies for disaster recovery that guaranteed seamless business continuity in the event of system failures or data loss.
- Provided technical support to users in troubleshooting computer hardware and software issues.
- Monitored network performance and identified potential areas of improvement.
- Performed ongoing audits on systems, identifying weaknesses and implementing necessary modifications to bolster security.
- Collaborated with vendors to procure new technology solutions aligned with organizational needs.
- Coordinated activities among developers, operations staff and end users.
- Increased operational efficiencies through the identification of automation prospects.
- Configured networks for secure access from remote locations using VPN technologies.
- Planned and executed upgrades on existing systems in order to maintain optimal performance levels.
- Managed software conversions, assisted with desktop setup, and provided staff training.
Information Technology Manager
Alabama Retail Association
Montgomery, AL
02.2002 - 01.2012
- Executed similar responsibilities as described in the aforementioned position.
Accountant and Sales Repsrensentative
Southern Shutter Company
Montgomery, AL
06.1997 - 02.2002
- Managed accounts receivable and payable, payroll and inventory management
- Conducted financial analysis and research to advise senior management on forecasting decisions.
- Designed and implemented a custom accounting systems and processes.
- Established and nurtured strategic alliances to cultivate enduring client collaborations.
- Represented company at various events to showcase products or services.
Education
Bachelor of Science - Accounting
Auburn University
Auburn, AL12-1994
Skills
- Installation planning
- Diagnostic abilities
- Project Management
- Data Evaluation
- Troubleshooting and diagnosis
- System Configuration
Certification
- VR Private Pilot- Single Engine Land- 2000
- Insurance certification
Timeline
Installation Technician
Wetherbee Heating and Air
06.2019 - Current
Information Technology Specialist Contractor
Triton Management Group Inc.
04.2015 - 05.2019
Information Technology Manager
Business Insurance Group
01.2013 - 03.2015
Information Technology Manager
Alabama Retail Association
02.2002 - 01.2012
Accountant and Sales Repsrensentative
Southern Shutter Company
06.1997 - 02.2002
Bachelor of Science - Accounting
Auburn University
- VR Private Pilot- Single Engine Land- 2000
- Insurance certification
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