KEITH HIGHSMITH
Lexington,KY
Summary
Positive, hardworking, hands-on leader with 20+ years’ experience managing restaurant operations at high-end and casual dining establishments. Adept at leading both back of house and front of house employees ensuring the highest standards of customer service and food quality. Expert in the areas of scheduling, inventory management, food, labor, and supply costing, and food safety policies and guidelines. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Sales Consultant
Bob's Discount Furniture
12.2020 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Top Sales Consultant at $100,000 a month in sales consistently.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary add-on,s to assist in product satisfaction.
Senior Manager
Chili
03.2020 - 11.2020
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Chaired weekly manager meetings
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performances
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Provided strong leadership to enhance team productivity and morale.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Identified cost improvement changes and cost savings plans to increase company savings
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives
Manager
01.2016 - 11.2019
- Sutton's
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Order and purchase equipment and supplies
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
General Manager
Buffalo Wild Wings
01.2015 - 01.2016
- B uffalo Wild Wings
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Responsible for food and beverage ordering
- Schedule staff hours and assign duties
- Decreased labor from approx
- 28% to 20% consistently
- Establish standards for personnel performance and customer service
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Increased sales by 20% in the first six months by booking specialty parties i.e
- After work parties, team booster clubs, retirements ect...
Sales Consultant
Arhaus Furniture
01.2010 - 01.2015
- Explain products or services and prices and demonstrate use of products
- Write and record orders for merchandise or enter orders into computers
- Contact customers to persuade them to purchase merchandise or services
- Answer questions about product features and benefits
- Develop prospect lists
- Follow up after deliveries to insure proper service and condition of product.
Education
Bachelor of Arts - Business administration
American River College
Sacramento, CAHigh School Diploma -
Del Campo High School
Sacramento, CASkills
- Teacher
- Sales building
- Expert
- Experienced
- Computer skills
- Skillful
- Time management
- Sales and marketing
- Revenue Generation
Timeline
Sales Consultant
Bob's Discount Furniture
12.2020 - Current
Senior Manager
Chili
03.2020 - 11.2020
Manager
01.2016 - 11.2019
General Manager
Buffalo Wild Wings
01.2015 - 01.2016
Sales Consultant
Arhaus Furniture
01.2010 - 01.2015
Bachelor of Arts - Business administration
American River College
High School Diploma -
Del Campo High School
Similar Profiles
Jorge RuizJorge Ruiz
Assistant Store Manager at Bob's Discount FurnitureAssistant Store Manager at Bob's Discount Furniture
Raul MartinezRaul Martinez
Warehouse Lead at Bob's Discount FurnitureWarehouse Lead at Bob's Discount Furniture
Jane MasseyJane Massey
Guest Experience Specialist/Sales Associate at Bob's Discount FurnitureGuest Experience Specialist/Sales Associate at Bob's Discount Furniture
Taylor DvorakTaylor Dvorak
Sales Supervisor at Bob's Discount FurnitureSales Supervisor at Bob's Discount Furniture
Ty CorriveauTy Corriveau
Lead Bartender at Marikka's Restaurant and Bier StubeLead Bartender at Marikka's Restaurant and Bier Stube