Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Keith Hinkley

Manhattan Beach,CA

Summary

Motivated customer relations with an affable character. Easy to get along with. Tends to naturally steer towards leadership roles, but can seamlessly transition to an active listener with an ego free mentality. Easily coachable. Has been both a business owner and employee in his life.

Overview

28
28
years of professional experience

Work History

Shop Owner

K.Christopher Inc.
Gardena, CA
02.2006 - Current
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Kept records for production, inventory, income, and expenses.
  • Provided direction and guidance to employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Ensured compliance with local, state, and federal regulations.
  • Determined pricing for products or services based on costs and competition.
  • Maintained relationships with existing clients by providing superior customer service.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales Representative

Autobytel
Irvine, CA
01.2003 - 01.2005
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Negotiated pricing contracts with customers to maximize profits.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Analyzed customer feedback to improve products and services.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Familiarized self with new products and services to engage with customers about features and benefits.

Equipment Finance

Bach Business Credit
Irvine, CA
02.2001 - 01.2003
  • Designed promotional campaigns targeting key demographic groups in order to maximize exposure.
  • Met with clients to negotiate management and service contracts.
  • Coordinated delivery of equipment to customer sites in a timely manner.
  • Worked closely with vendors in order to obtain necessary supplies at competitive prices.
  • Researched new technologies related to the operation and maintenance of heavy equipment.
  • Negotiated contracts with suppliers in order to secure long-term pricing agreements.
  • Answered numerous calls per shift to assist with customer questions and concerns.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with others to discuss new opportunities.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Equipment Manager

Oakland Raiders
Oakland, CA
07.1996 - 05.1999
  • Managed two million dollars worth of equipment inventory.
  • Order and purchase equipment and supplies needed by the players and coaching staff.
  • Ensure equipment meets league safety standards and regulations.
  • Handle the distribution and collection of equipment before and after practices and games.
  • Work with equipment manufacturers and vendors to obtain the best products and prices for the team.
  • Coordinate with team trainers and medical staff to provide necessary equipment for injuries and rehab.
  • Organize and maintain equipment storage areas and transportation to and from games.
  • Attended every team practice, games, and events to assist with equipment needs and player requests.
  • Interacted directly with player representatives from Nike and Adidas to ensure each player with a contract with either company was up to date with their yearly allotment.

Education

Broadcast Journalism

University of Colorado At Boulder
Boulder, CO
01-1992

Journalism

Marymount California University
Rolling Hills, CA
01-1990

Broadcast Journalism

San Diego State University
San Diego, CA

Skills

  • Active listening skills
  • Charismatic interpersonal communicator
  • Strong Customer Relater
  • Detail oriented
  • Collaborates well with others
  • affable personality- easy to speak with

Languages

Spanish
Professional

Affiliations

When i'm not working, I have 3 rescue dogs who need plenty of walking. I love to play golf....

Timeline

Shop Owner

K.Christopher Inc.
02.2006 - Current

Sales Representative

Autobytel
01.2003 - 01.2005

Equipment Finance

Bach Business Credit
02.2001 - 01.2003

Equipment Manager

Oakland Raiders
07.1996 - 05.1999

Broadcast Journalism

University of Colorado At Boulder

Journalism

Marymount California University

Broadcast Journalism

San Diego State University

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Keith Hinkley