Summary
Overview
Work History
Education
Skills
Timeline
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Keith Hollander

Angier,North Carolina

Summary

Accomplished Technical Operations Specialist with a proven track record at UNC Health Care, adept in Windows administration and demonstrating exceptional decision-making skills. Streamlined system upgrades and troubleshooting, enhancing system reliability and user satisfaction. Known for meticulous attention to detail and a quick learning ability, significantly improved IT documentation and incident management processes. Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

36
36
years of professional experience

Work History

Technical Operations -Windows System Administrator

UNC Health Care
03.2018 - Current
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.

Senior Desktop Support Engineer

UNC Health Care
01.2014 - 03.2018
  • Maintained accurate documentation of system configurations, updates, and changes for reference purposes among IT colleagues.
  • Championed best practices in desktop management to maximize uptime while minimizing security risks.
  • Assisted in planning and executing large-scale infrastructure upgrades, minimizing disruption to daily operations.
  • Established preventative maintenance procedures, resulting in a significant reduction of system failures.
  • Managed inventory tracking systems, ensuring accurate records of all equipment and devices.
  • Optimized hardware configurations and software installations for enhanced end-user experience.
  • Provided expert-level assistance with network troubleshooting, maintaining optimal connectivity across the organization.
  • Increased customer satisfaction by providing timely and effective remote support services.
  • Collaborated with IT team members to develop effective solutions for complex problems, increasing overall productivity.
  • Supervised junior desktop support engineers, fostering professional growth through mentorship opportunities.
  • Served as a liaison between end-users and other IT departments during major projects or initiatives.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Lab Services Supervisor

EMC Corporation
10.2010 - 08.2013
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Client Support Specialist\Network Support

EMC Corporation
06.2000 - 10.2010
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
  • Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
  • Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
  • Increased customer loyalty through personalized follow-up communications after successful issue resolution.
  • Streamlined internal communication between support and development teams, leading to quicker resolution of technical issues.
  • Reduced response times for client inquiries, implementing prioritization strategy that focused on urgent issues first.

General Foreman

Benjamin Moore
01.1989 - 06.2000
  • Worked alongside team to accomplish work goals according to schedule.
  • Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
  • Completed final walkthroughs at job sites to close out projects.
  • Achieved timely completion of projects with strict adherence to budget constraints and quality standards.
  • Demonstrated strong leadership abilities in managing diverse teams to achieve common goals while fostering a positive work environment.
  • Improved project efficiency by effectively delegating tasks and managing a team of skilled workers.
  • Prepared daily time cards and assisted in preparation of estimates and scope of work statements.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Administered disciplinary actions to workers violating safety regulations and company policies.

Education

High School Diploma -

Bellingham High School
Bellingham, MA
06.1988

Skills

  • System Upgrades
  • System monitoring
  • Technical Support
  • System updates
  • Windows administration
  • Server Management
  • Network Troubleshooting
  • Hardware and software installation
  • Server maintenance
  • Hardware troubleshooting
  • Configuration Management
  • Patch management
  • Incident Management
  • Network Administration
  • Technical Troubleshooting
  • Hardware Installation
  • PC diagnostics
  • IP Addressing and Subnetting
  • VMware and Oracle VM
  • Attention to Detail
  • Servers expertise
  • Self Motivation
  • Hardware knowledge
  • Decision-Making

Timeline

Technical Operations -Windows System Administrator

UNC Health Care
03.2018 - Current

Senior Desktop Support Engineer

UNC Health Care
01.2014 - 03.2018

Lab Services Supervisor

EMC Corporation
10.2010 - 08.2013

Client Support Specialist\Network Support

EMC Corporation
06.2000 - 10.2010

General Foreman

Benjamin Moore
01.1989 - 06.2000

High School Diploma -

Bellingham High School

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Keith Hollander