Summary
Overview
Work History
Education
Skills
Timeline

Keith Horne

Fort Defiance,AZ

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Overview

2
2
years of professional experience

Work History

Crew Member

Blake's Lotaburger
05.2017 - 01.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cooked batches of food according to standard recipes.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Operated as full-service food provider in Blake's Lotaburger establishment by taking orders, preparing meals and collecting payments.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by 2%.
  • Inspected kitchen equipment and appliances 3 times per week to verify functional operation.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Chiefland Middle High School, Chiefland, FL
05.2013
  • Awarded Presidential Physical Fitness
  • Awarded Presidential Academic Fitness
  • 3.5 GPA
  • Extracurricular Activities: Marching Band, Football, Baseball
  • Florida's Young Scholar Member
  • Who's Who association Member
  • People to People Ambassador Program Member
  • Extracurricular Activities: Office Assistance

Skills

  • Ordering Procedures
  • Forklift Operation
  • Product Promotion
  • Sales Expertise
  • Food Preparation and Safety
  • Valid Driver's License
  • Stocking and Replenishing
  • Company Standards
  • Cash Handling
  • Table Setting Knowledge
  • Clear Communication
  • Performance Improvement
  • Store Opening and Closing
  • Interactive Communication Skills
  • Restaurant Operation
  • Taking Orders
  • Hospitality Service Expertise
  • Crew Leadership
  • Positive Company Representation
  • Operate Cash Register
  • Telephone Etiquette
  • Workplace Efficiency
  • Willingness to Learn
  • Teamwork and Collaboration
  • Line Efficiency
  • Production Line Work
  • Table and Dining Room Setup
  • Server Support
  • Drive-Thru Operation
  • Adaptability and Flexibility
  • Daily Food Preparation
  • Kitchen Safety Standards
  • Raw Materials Handling
  • Waste Management and Reduction
  • Employee Training and Supervision
  • Cleaning
  • Safety
  • Salesmanship
  • Front of House Management
  • Food Production Processes
  • Dependable and Cooperative
  • Serving and Bussing
  • Food Packaging and Labeling
  • Spreadsheet Software

Timeline

Crew Member - Blake's Lotaburger
05.2017 - 01.2019
Chiefland Middle High School - High School Diploma,

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Keith Horne