Keith Hughes

Station Manager

Ur Image trucking

Grapevine, TX

05.2004 - Current

Resolved customer complaints in a timely manner while providing excellent customer service skills.
Kept production in line with company guidelines, compliance requirements and quality standards.
Implemented departmental and organizational procedures to maximize output.
Developed successful team-building initiatives to motivate team members.
Recruited, trained, supervised, evaluated, coached and disciplined staff members.
Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
Delivered high level of service to customers in effort to build upon relationships for future.
Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
Maintained accurate records of all incoming and outgoing shipments and tracked freight costs.
Monitored employee attendance records and ensured shift coverage for 24-hour operations.
Participated in employee relations investigations to resolve issues effectively.
Ensured that all equipment was maintained according to manufacturer's specifications.
Adhered to company guidelines regarding safety measures for employees working in hazardous environments.
Collaborated with other individuals, including professionals to make sure that the department was meeting all regulatory requirements.
Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
Managed accounts receivable activities such as invoicing customers and tracking payments received.
Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
Identified needs of customers promptly and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed inventory and supplies to ensure materials were available when needed.
Operated equipment and machinery according to safety guidelines.
Completed routine maintenance and repair.
Completed day-to-day duties accurately and efficiently.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.