Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Keith Hunter

New Haven

Summary

I am a qualified and professional individual with expertise in telephone and email communication. Throughout my years of experience, I have utilized strong leadership skills to ensuring smooth office operations. My people skills also allow me to liaise with vendors and create effective working relationships. Primarily focused on providing stellar customer service while keeping the interest of the company in mind.

Overview

13
13
years of professional experience

Work History

Patient Care Coordinator

Coastal Chiropractic and Wellnes
11.2024 - 06.2025
  • Answered phones, to speak with patients regarding scheduling appointments, helping with questions pertaining to their insurance, or financial questions pertaining to what their financial responsibilities will be for their care package.
  • Greeted patients and helped with getting them prepared to be seen by their Dr.
  • Handled all preparation of patient charts and communicated with patients to receive all forms needed for their appointment.
  • Checked all monies that was collected during the day.


Medical Billing Specialist

CPA/Gebbs
10.2023 - 10.2024
  • Processing payments for insurance companies.
  • Managed Accounts Receivables and Payables process
  • Reconciled patient ledgers to account for accurate billing.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Maintain purchase order system for facility, including managing office inventory.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Advanced knowledge of Epic and Finthrive systems primarily used to process billing claims.

Medical Biller | The Heart Center

Nuvance Health
04.2022 - 10.2023
  • Processing payments for insurance companies that work with the heart center
  • Managed Accounts Receivables and Payables process
  • Reconciled patient ledgers to account for accurate billing.
  • Verified insurance of patients to determine eligibility.
  • Filed and updated patient information and medical records.
  • Handles all patient accounts
  • Maintain purchase order system for facility, including managing office inventory.
  • Advanced knowledge of Cerner and Nthrive systems primarily used to process billing claims.

Patient Services Representative

National Organization for Rare Disorders
04.2021 - 03.2022
  • Answer and route incoming telephone calls as appropriate
  • Coordinate sign up process for new patients with rare disorders
  • Schedule appointments and follow ups for patients
  • Assisted patients with obtaining monetary assistance with premiums, medical equipment, medication (not covered by insurance), travel and lodging.

Patient Services Representative

Evolution Physical Therapy
03.2020 - 04.2021


  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Scheduled patient appointments
  • Processed all patient insurance authorizations for visits
  • Managed patient accounts
  • Processed patient payments
  • Managed daily reports such as Prescription Report, Plan of Care Report and Missed Notes Report for Therapists
  • Maintained cleanliness of front desk area common areas of the office
  • Web PT and Reflow systems (Used to create patient charts, process payments and scheduling visits)
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.

Workplace Solutions Associate/ Facilities Associate Manager

Elliot Management
01.2012 - 01.2019
  • Work Orders: Submitted requests using ServiceNow for all facility issues
  • Moving Inspections: Supervised various projects pertaining to the general upkeep of the commercial building
  • Oversaw moving preparations of upper management between floors
  • Coordinate and overseen facility related projects with vendors until completion
  • Used BMS system to troubleshoot all temperature related issues within the office space
  • Covered receptionist position when needed
  • Mail Room Liaison: Processed and distributed all incoming/outgoing FedEx, UPS, USPS mail and parcels for various departments
  • Ordered and restocked snacks, beverages, and office supplies
  • Prepped, maintained, and monitored conference rooms
  • Subbed as Facilities Manager in their absence to oversee completion of various projects on site.

Education

Secondary School -

George Westinghouse Vocational & Technical High School
01.1994

College Education - Business Administration

Baruch College
New York
01-1998

Skills

  • MICROSOFT OFFICE
  • GOOGLE OFFICE SUITE
  • OFFICE MANAGEMENT
  • CRITICAL THINKING SKILLS
  • ORGANIZATIONAL SKILLS
  • APPOINMENT SCHEDULING
  • ACCOUNTS RECEIVABLE/PAYABLE
  • MARKETING/ FACEBOOK / CRAIGSLIST /LINKEDIN
  • DETAIL ORIENTED
  • STRONG COMMUNICATION
  • ADAPTS QUICKLY TO NEW SOFTWARE
  • HEDGEFUND EXPERIENCE
  • KNOWLEDGE OF CPT AND ICD CODING, EPIC,CHIROTOUCH

Timeline

Patient Care Coordinator

Coastal Chiropractic and Wellnes
11.2024 - 06.2025

Medical Billing Specialist

CPA/Gebbs
10.2023 - 10.2024

Medical Biller | The Heart Center

Nuvance Health
04.2022 - 10.2023

Patient Services Representative

National Organization for Rare Disorders
04.2021 - 03.2022

Patient Services Representative

Evolution Physical Therapy
03.2020 - 04.2021

Workplace Solutions Associate/ Facilities Associate Manager

Elliot Management
01.2012 - 01.2019

Secondary School -

George Westinghouse Vocational & Technical High School

College Education - Business Administration

Baruch College

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