Keith Hutchings
Beaumont ,TX
Summary
Driven and dynamic professional with a proven track record at Academy Sports + Outdoors, excelling in customer service and inventory management. Leveraged fashion trend awareness and exceptional teamwork skills to surpass sales targets by over 20%, enhancing customer satisfaction and loyalty through personalized shopping experiences. Expert in efficient cash handling and inventory control, consistently contributing to store success.
Overview
8
8
years of professional experience
Work History
Footwear Associate
Academy Sports + Outdoors
10.2023 - Current
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
- Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
- Ensured accurate sizing recommendations for each client through attentive measuring techniques while respecting personal privacy concerns.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Helped customers select shoes to fit specific needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Consistently met or exceeded individual sales quotas by utilizing effective selling techniques that emphasized the unique benefits of each footwear option.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Performed cash, card, and check transactions to complete customer purchases.
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Effectively communicated product features and benefits to customers while remaining attentive to their specific requirements.
- Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
- Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.
- Kept up-to-date with latest fashion trends and emerging brands, offering knowledgeable advice to customers seeking guidance on shoe selections.
Warehouse Assistant
Walmart
Beaumont, TX
08.2018 - 09.2023
Cook
Waffle House
Beaumont, TX
08.2016 - 10.2018
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Prepared and served various food items in fast-paced Type environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Graduated - General Educational Studies
West Brook
Beaumont, TX05.2015
Skills
- Fashion Trend Awareness
- Basic Computer Literacy
- Active listening capacity
- Cash Handling Accuracy
- Physical Stamina and Endurance
- Inventory Control
- Time management mastery
- Returns and Exchanges Handling
- Order Processing Efficiency
- Returns processing
- Merchandising abilities
- Inventory management proficiency
- Shoe sizing protocols
- Assessing customer needs
- Shoe sizing understanding
- Merchandise replenishment
- Customer Service
- Organization
- Customer experience management
- Stock replenishment
- Department organization
- Teamwork and Collaboration
- Friendly and Helpful
- Problem-Solving
- Multitasking
- Reliability
- Creative Thinking
- Analytical Thinking
Timeline
Footwear Associate
Academy Sports + Outdoors
10.2023 - Current
Warehouse Assistant
Walmart
08.2018 - 09.2023
Cook
Waffle House
08.2016 - 10.2018
Graduated - General Educational Studies
West Brook