Summary
Overview
Work History
Education
Skills
Timeline
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Keith Jackson

Monroe,CT

Summary

Knowledgeable Entertainment Specialist with proven track record in creating engaging and memorable experiences for diverse audiences. Adept at planning and executing events that align with client objectives, maintaining high levels of client satisfaction. Demonstrated strong skills in event coordination and team collaboration.

Overview

24
24
years of professional experience

Work History

Entertainment Specialist

American Wedding Group
09.2013 - Current
  • Provide clients with comprehensive options for their events, focusing on cost-effectiveness and aligning with their best interests.
  • Event Planning and Scheduling: Assist clients in the detailed planning and scheduling of their events to ensure a smooth execution.
  • Music and Reception Selection: Offer detailed options regarding music genres, ceremony ideas, and reception themes to suit the client's preferences.
  • Create effective event agendas or PowerPoint presentations to optimize the schedule and maximize the use of time during the event.
  • Client Relationship Building: Foster strong relationships with clients to establish a sense of comfort and security, ensuring their needs and preferences are met.

Customer Service Representative

Afni Verizon Wireless Call Center
09.2004 - 09.2009
  • Providing assistance with account inquiries: Helping customers with questions regarding their accounts, including balance inquiries and account status.
  • Tier troubleshooting: Assisting customers in resolving issues according to the severity or complexity level (tiers) of the problems they face.
  • Assumption of liabilities: Managing responsibilities or obligations that may have been transferred from one party to another, ensuring compliance with relevant policies.
  • Phone exchanges: Facilitating exchanges or returns of products over the phone, including the processing of any needed documentation.
  • Processing payments: Handling customer payments and ensuring transactions are properly recorded in the system.
  • Demographic changes: Updating and maintaining customer records when there are changes to their personal information or demographics.
  • Upselling products and accessories: Identifying opportunities to recommend additional products or accessories to customers to enhance their experience or fulfill needs.

Claims Representative

Dianon Systems
09.2001 - 07.2004
  • Researching Claims Status: This involves checking the progress of insurance claims to ensure they are processed correctly and on time. It may include following up with insurance companies and resolving any issues that arise.
  • Resubmitting Claims: This means that if a claim is denied or requires additional information, you would gather the necessary medical documentation and resubmit the claim to Health Maintenance Organizations (HMOs) for payment.
  • Demographic Changes: This responsibility includes updating patient records to reflect any changes in personal information, such as address, insurance coverage, or contact details, ensuring accurate billing and communication.
  • Requesting Medical Authorization: This involves obtaining prior authorizations from insurance companies before certain medical services or procedures can be performed, to ensure that they will be reimbursed.

Education

12 - Computer Science

Norfolk State University
Norfolk, VA
06.1990

General educational development - undefined

Trumbull High School
Trumbull, CT
06.1986

Skills

  • Computer Science
  • Documentation Review
  • Upselling
  • Insurance Verification

Timeline

Entertainment Specialist

American Wedding Group
09.2013 - Current

Customer Service Representative

Afni Verizon Wireless Call Center
09.2004 - 09.2009

Claims Representative

Dianon Systems
09.2001 - 07.2004

12 - Computer Science

Norfolk State University

General educational development - undefined

Trumbull High School

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Keith Jackson