Keith Jones
New Smyrna Beach,FL
Summary
Experienced in customer service with over 30 years of experience in service Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
30
30
years of professional experience
Work History
Pro Shop Attendant
Troon Golf
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Operated cash register to accept cash, credit card and gift card payments.
- Educated members and customers on new products, services and discounts to promote additional sales.
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Enforced established rules of course among golfers such as out of bound areas, cart regulations and wearing of proper clothing.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Restaurant Bar Manager
Jbs Fish Camp
New Smyrna Beach, FL
06.2003 - 01.2015
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Improved customer service rankings by resolving issues quickly and accurately.
Assistant Property Manager
Resort Quest International
Crested Butte, CO
10.2001 - 05.2003
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
Bar Manager
Riverview Charlies
New Smyrna Beach, FL
06.1989 - 09.1995
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Determined business needs by acquiring client feedback for process improvements.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Decreased waste, following strict recipes and drink measurement protocol.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Implemented drink prep procedures that significantly reduced wasted stock.
Education
Bachelor Of Liberal Studies - Science Education
University of Central Florida
Orlando, FL05.1988
Skills
- Merchandising and Display
- Cash Counting
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Energy and Physical Stamina
- Sales and Promotions
- Engaging with Diverse Customers
- Store Policies and Procedures
- Security Practices
- Customer Transactions
- Ability to Lift 40 Pounds
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Cash Register Operation
- Customer Experience
- Customer Assistance
- POS Inventory System Operation
- Dispute Mediation
- Customer Satisfaction
Timeline
Restaurant Bar Manager
Jbs Fish Camp
06.2003 - 01.2015
Assistant Property Manager
Resort Quest International
10.2001 - 05.2003
Bar Manager
Riverview Charlies
06.1989 - 09.1995
Pro Shop Attendant
Troon Golf
Bachelor Of Liberal Studies - Science Education
University of Central Florida
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