Keith Joseph
Phoenix,AZ
Summary
Accomplished professional with proven expertise in customer service, time management, and trend analysis. Skilled in problem-solving and devising effective solutions. Possesses excellent communication skills, both verbal and written, with a strong track record of fostering positive relationships and consistently surpassing objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Associate
Statefarm
Tempe, AZ
02.2024 - Current
- Enhanced claims processing efficiency by identifying, analyzing, and resolving root causes of previously handled claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Lead Case Manager
Voyager
Phoenix, AZ
03.2023 - Current
- Carried out thorough investigations into cases of child abuse and neglect.
- Developed and implemented training programs for new case managers, improving overall team performance.
- Coordinated services for clients across multiple agencies, ensuring seamless provision of necessary supports.
Customer Experience Guide
Drivetime
Phoenix, AZ
06.2021 - 11.2023
- Assisted clients in exploring various car models, features, and financing plans.
- Trained new hires on company policies and procedures, setting them up for success in delivering exceptional customer experiences.
- Implemented constructive changes based on client feedback, demonstrating commitment to continuous improvement.
- Established rapport with customers through active listening skills, empathy, and understanding of their unique situations.
Sales Support Lead
Fastenal Company
Spokane, WA
12.2017 - 11.2023
- Helped customers navigate store, complete sales, and process returns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts -
Eastern Washington University
Cheney, AZ03.2021
Skills
- Client Advocacy
- Multitasking
- Creative Thinking
- Performance Management
- Time Management
- Management
- Leadership
Certification
Driver's License
Timeline
Claims Associate
Statefarm
02.2024 - Current
Lead Case Manager
Voyager
03.2023 - Current
Customer Experience Guide
Drivetime
06.2021 - 11.2023
Sales Support Lead
Fastenal Company
12.2017 - 11.2023
Bachelor of Arts -
Eastern Washington University
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